The Regency Waterfront Hotel

Jalan Sultan Mahmud, Kuala Ibai20400Batu BurukMalaysia
Hotel
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About The Regency Waterfront Hotel

Boasting extensive meeting and event spaces, The Regency Waterfront Hotel offers accommodation suited to business and leisure travellers. The hotel is a 15-minute walk from Kuala Terengganu’s famed floating mosque, Masjid Tengku Tengah Zaharah.

Guests will find complimentary bottled water and tea and coffee-making facilities in their air-conditioned room. Other room amenities include a flat-screen TV, mini fridge, free Wi-Fi, a seating area, and a desk.

The Regency Waterfront Hotel features a business centre on site, as well as a travel desk. Horse riding activities and bowling can be arranged, while laundry and parking facilities are available.

The floating Santai Restaurant overlooks the lake and serves local foods. Guests can also enjoy snacks at Pastry Pastry. Breakfast is served daily on site.

A drive to Kuala Terengganu city centre will take only 15 minutes. Guests can visit Masjid Kristal, which is just over 12 kilometres away. Alternatively, a trip to Batu Burok Beach will take only ten minutes by car.

Contact

Jalan Sultan Mahmud, Kuala Ibai, 20400, Batu Buruk, Malaysia
Telephone: +60(9617)8866 | Fax: +60(9617)8861 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Convenience store
  • Free WiFi in lobby
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Room size exceeds expectation

The size of the hotel's rooms impress guests upon arrival. Reports indicate that they are spacious and well-planned, making use of their dimensions affectively. Guests are able to feel relaxed and comfortable in their own space, and not worry about being cramped when travelling with friends or family.

Friendly service

Guests appreciate the staff's willingness to do whatever it takes to assist when necessary. This makes guests feel welcome and happy to be at the hotel. The homely atmosphere this service creates is one that guests wish to find at every hotel.

Housekeeping are thorough

The cleanliness of the rooms is beyond what guests expect at any hotel. The housekeeping staff are meticulous when attending to the private rooms, as a clean room makes for a more comfortable one.

Negative Reviews

Breakfast lacks variety

While guests enjoy the views of the lakes from the breakfast area, the food isn't as enjoyable. Guests find that having limited choices during breakfast gets tiresome very quickly, especially for those staying for extended periods.

Maintenance is needed

The lack of maintenance in and around this hotel does not give guests a very good first impression. Reviews suggest that the image of the hotel is tarnished by the fact that it is not being looked after as well as perhaps it should be.

Swimming pool is off site

Guests are disappointed to find out that this hotel does not have its own swimming pool. However, guests can walk across to the Sports Complex to use their swimming pool. Whilst certainly an alternative, guests feel this is an inconvenience that they would prefer not to have to deal with.

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Rating Overview

Rating trivago Rating Index based on 45 reviews across the web
6.9 /10
  • Hotels.com
    6.4 /10
  • Expedia
    6.0 /10
  • Other Sources
    7.5 /10
6.9 out of 10 based on 45 reviews