FabHotel Marble Arch

This hotel is primarily noted for its convenient location, offering easy access to the Karol Bagh metro station and the bustling market area, making it a suitable choice for sightseers and budget travelers who prioritize connectivity. While some aspects of the stay receive positive remarks, a significant number of guests express disappointment, particularly regarding the actual condition of the property compared to online images. The overall experience is often described as a stark contrast to expectations, with many highlighting issues related to cleanliness and room maintenance. For a more comfortable stay, it is advisable for guests to manage their expectations regarding the hotel's amenities and consider verifying room conditions upon arrival to avoid surprises.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative, indicating a significant gap between expectations and reality. Many essential items are reported as non-functional or absent, leading to considerable inconvenience. The air conditioning often fails to provide proper cooling, and televisions are frequently noted as broken or not working, offering limited channels. Guests commonly report issues with the lift, which is often old or out of service, requiring guests to use stairs. Basic amenities like telephones in rooms are often non-functional, necessitating direct visits to the reception for any requests. Furthermore, the absence of a kettle for hot beverages and a lack of consistent Wi-Fi speed are recurring complaints, impacting guest comfort and connectivity.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are consistently highlighted as major areas of concern by guests. Many reviews describe rooms as unclean, with dirty bedsheets and towels that appear old or unwashed. The bathrooms are frequently reported to be in poor condition, with issues such as broken toilets, leaking pipes, dirty walls, and a general lack of hygiene, including the presence of fungus and unpleasant odors. Guests also mention the pervasive issue of pests, including mosquitoes, spiders, and other insects, which significantly detract from comfort. Room sizes are often described as small and lacking proper ventilation, contributing to a stuffy atmosphere. The lack of consistent hot water is a widespread complaint, often requiring multiple requests to the reception.

Dining & Food Quality
Feedback on dining and food quality presents a mixed picture. Some guests praise the food quality, describing it as good, tasty, and offering excellent value for money, particularly highlighting the breakfast and in-room dining options. The restaurant is sometimes noted for its peaceful environment and good service. However, a significant number of reviews express strong dissatisfaction, citing concerns about hygiene in the dining areas, with reports of cockroaches on the breakfast counter and other unappetizing discoveries. The breakfast variety is often described as limited, with some guests finding the food unappealing or poorly prepared. The overall impression of the dining experience varies greatly among guests.

Location & Accessibility
The hotel's central location is consistently praised as one of its strongest attributes. Guests appreciate its close proximity to the Karol Bagh metro station, making it highly convenient for exploring the city. The hotel is also within easy walking distance of the bustling Karol Bagh market, offering abundant shopping and dining opportunities. This accessibility to public transport and local attractions is a significant draw for many visitors. However, some guests note that the hotel is situated in a narrow lane, which can make loading and unloading luggage challenging and may complicate access for ride-sharing services or private vehicles, potentially impacting overall convenience despite the excellent central positioning.

Staff & Service
The staff and service at the hotel receive mixed reviews, with some guests commending their efforts while others report negative experiences. Many guests describe the staff as friendly, cooperative, and helpful, particularly highlighting their responsiveness to requests and their polite demeanor. Some appreciate the quick response to issues and the overall support provided. However, a notable number of reviews mention instances of unprofessional staff behavior, including rudeness, unresponsiveness, and a lack of effort in resolving guest concerns. Issues with the check-in process, particularly regarding early check-in requests and unexpected charges, are also frequently reported, leading to frustration for some guests.

Additional Information
A recurring theme in guest feedback is the significant discrepancy between the online photos of the hotel and its actual condition, with many feeling that the images are misleading and do not accurately represent the property. Some guests report that the hotel is undergoing construction or is an old property in need of urgent renovation, which impacts the overall guest experience. There are also frequent mentions of unexpected charges, such as for early check-in or for additional guests, which are not always clearly communicated upfront. Guests also note the absence of basic toiletries and towels in rooms, often requiring specific requests.