G'Sign Hotel Banjarmasin

This hotel is recognized for its strategic central location, making it a convenient base for exploring the city and accessing various points of interest. It is particularly well-suited for business travelers attending events or training sessions, as it frequently hosts such gatherings and offers ample meeting spaces. Sightseers will appreciate its proximity to key attractions and shopping areas, while families might find the availability of rooms with bathtubs appealing, despite some facility shortcomings. Guests should be prepared for potential delays during check-in and check-out, especially during peak times, and it is advisable to confirm your room type and amenities upon arrival to ensure they meet your expectations.

Facilities & Amenities
The hotel provides a range of facilities, including a swimming pool and a gym, though some guests have noted that the pool can be unclean and the gym equipment may not always be complete. There are also numerous meeting rooms available, catering to its role as an event venue. While Wi-Fi is generally available, its reliability can vary. A significant recurring issue is with the elevators, which are frequently reported as noisy, slow, or out of order, sometimes requiring key card access that can malfunction. Parking is available but is not covered, leaving vehicles exposed to weather, and some guests have reported security concerns, including theft. Other amenities like hairdryers, kettles, and slippers are often reported as missing or non-functional in rooms, which can be inconvenient for guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with some guests finding their rooms clean and comfortable, while many others express significant dissatisfaction. Common complaints include dusty surfaces, old or stained pillows and linens, and dirty bathroom areas with grime and unpleasant odors. The bathroom door locks are frequently reported as broken, compromising privacy. Many rooms are described as small, particularly the standard and superior types, which can feel cramped. Noise is a notable issue, with guests reporting disturbances from corridors, elevators, and even sounds of people walking on upper floors, impacting sleep quality. Furthermore, air conditioning units are often cited as ineffective or broken, leading to uncomfortable room temperatures.

Dining & Food Quality
The hotel's breakfast generally receives positive remarks, with many guests appreciating the variety of options and the overall taste of the food. The dining area is often described as clean and pleasant. However, some guests have found the breakfast offerings to be below expectations for a hotel of this category, with certain dishes not meeting their taste preferences. There have also been instances where planned dinner events were unexpectedly relocated, causing inconvenience. While the food quality is a highlight for many, some guests have noted that the responsiveness of restaurant staff could be improved to enhance the dining experience.

Location & Accessibility
The hotel boasts a highly strategic central location, making it easily accessible from the main road and convenient for reaching various city attractions. Its proximity to a mall and a convenience store is a significant advantage, allowing guests easy access to shopping and daily necessities. This central positioning is frequently highlighted as one of the hotel's strongest points, enabling guests to navigate the city with ease. However, the parking area, while available, is not covered, which can be a drawback during adverse weather conditions. Despite the convenient location, some guests have raised concerns about the security of vehicles in the parking lot.

Staff & Service
Guest experiences with staff and service are notably inconsistent. While some receptionists are praised for being very friendly, efficient, and quick during check-in, many others are described as unfriendly, unsmiling, slow, and unresponsive to guest calls, leading to long queues and frustration. Security guards have received criticism for being rigid, unhelpful, and even rude, with reports of them not allowing access through certain entrances during rain or exhibiting unprofessional behavior in the parking area. Housekeeping staff are sometimes slow to deliver requested items and have been noted for entering rooms without prior confirmation. The overall impression of service is that it needs significant improvement in consistency and hospitality across various departments.

Additional Information
The hotel frequently serves as a venue for training sessions and events, indicating its suitability for group bookings and corporate functions. Guests should be aware that check-in and check-out processes can be lengthy, and early check-in requests may not always be accommodated, while late check-out is generally not granted. There have been recurring issues with room access, including key cards malfunctioning and elevator problems preventing guests from reaching their floors, sometimes requiring technical assistance. A deposit is typically required upon check-in. Guests have also reported difficulties with lost items not being found or returned after their stay, which is a significant concern.