Hakone Highland Hotel

The hotel offers a serene retreat, distinguished by its expansive, meticulously maintained gardens and a highly praised on-site onsen, providing a deeply relaxing and immersive natural experience. This tranquil setting, often described as a forest oasis, makes it an ideal destination for couples seeking a quiet escape, families looking for spacious accommodations, and especially dog owners who appreciate the dedicated pet-friendly facilities. Guests consistently highlight the attentive service from the staff and the exceptional quality of the dining, particularly the French cuisine, which is often cited as a memorable part of the stay. The large, comfortable rooms contribute to a restful stay, allowing guests to unwind amidst nature. To enhance your visit, consider exploring the beautiful grounds for birdwatching or requesting a room with a private hot spring bath for ultimate relaxation, and be sure to make dinner reservations in advance as local options can be limited.

Facilities & Amenities
The hotel boasts an exceptional on-site onsen, a signature feature that consistently receives high praise for its cleanliness and relaxing atmosphere. Guests can enjoy both indoor and outdoor baths, along with a jacuzzi, providing a variety of options for rejuvenation. The facilities are well-equipped, including hair supplies and makeup for women, enhancing the luxurious experience. The spacious gardens are a major draw, offering well-maintained walking paths and a peaceful environment ideal for nature lovers and birdwatchers. For guests traveling with pets, dedicated dog runs and specialized amenities are available, making it a truly dog-friendly destination. While a fitness center is not prominently mentioned, the hotel provides free Wi-Fi and convenient ice machines and vending machines for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and conducive to a relaxing stay, often appreciating the quiet atmosphere and views of the surrounding nature. While the cleanliness is largely commended, some guests have noted that the decor feels dated, with older-style keys and shower fittings. A few reviews mentioned minor issues such as dust on lampshades or under beds, and occasional humidity smells in some rooms. The beds receive mixed feedback, with some guests finding them comfortable, while others describe them as quite firm. Rooms equipped with a private onsen are particularly popular, offering an exclusive and relaxing bathing experience. Basic amenities like a coffee maker are typically provided, though some guests wished for an espresso machine. Noise levels are generally low, contributing to a peaceful environment.

Dining & Food Quality
Dining at the hotel is a significant highlight for many guests, with the French cuisine receiving widespread acclaim for its exceptional food quality, exquisite taste, and beautiful presentation. Both dinner and breakfast options are highly praised, often featuring local ingredients. The breakfast variety includes both Japanese and Western choices, with the French toast being a particular favorite for its fluffy texture. While the dining experience is generally excellent, some guests noted that dinner can be expensive and that vegetarian options might be limited. It is advisable to make restaurant reservations in advance, as availability can be restricted, and the bar or lounge may close early for food service. Despite these points, the culinary offerings are consistently described as a memorable part of the stay.

Location & Accessibility
The hotel boasts a tranquil and somewhat secluded location, nestled amidst natural beauty, yet remains conveniently accessible. A bus stop is situated directly in front of the hotel, providing easy access to various attractions, including the Venetian Glass Museum and the Hakone Trails, which are within walking distance. While the area is peaceful, some guests note that it is quite remote with limited shops or restaurants nearby, making the hotel's dining options crucial. Buses to and from the Hakone-Yumoto station are frequent, though they can become crowded during peak times. For guests traveling by car, free parking is available on-site, adding to the convenience. The hotel's setting offers picturesque views, including distant glimpses of Owakudani.

Staff & Service
The staff at the hotel consistently receive high praise for their attentive service, warm hospitality, and genuine helpfulness. Guests frequently commend their politeness and willingness to go above and beyond to ensure a comfortable stay, even accommodating specific requests like dietary restrictions for meals. While some guests noted a language barrier with English communication at the reception, staff members are described as making sincere efforts to assist. The check-in process is generally smooth and efficient. The hotel's dog-friendly service is particularly highlighted, with dedicated staff providing excellent care and amenities for pets. Overall, the staff's commitment to providing a pleasant and accommodating experience is a recurring theme in guest feedback.

Additional Information
Guests planning a future stay should be aware of significant renovation plans, as the hotel is scheduled to close for approximately two years starting in May 2025. It is also important to note that a daily bathing tax is applied to all guests, regardless of whether the onsen facilities are used. The hotel operates on a room pricing structure that charges per person rather than per room, which has led to unexpected additional costs for some guests upon arrival. While the hotel offers a housekeeping policy that allows guests to opt out in exchange for a complimentary beverage, some found this policy to be restrictive. The property does not provide guest laundry facilities or microwaves, and some rooms feature old-fashioned keys, contributing to its classic, albeit sometimes dated, charm.