Hiroshima Diamond Hotel

The Hiroshima Diamond Hotel is frequently lauded for its kind staff, convenient free parking, and delicious breakfast, making it a memorable experience for many guests. The friendly staff are often mentioned for their helpfulness and polite service, creating a welcoming atmosphere. The availability of free parking is a significant advantage, especially for those traveling by car, and the breakfast is consistently praised for its quality and variety. However, some guests have noted that the hotel is a bit dated and that some aspects, such as the food at events, could be improved. Despite these minor drawbacks, the hotel generally provides a comfortable and satisfactory stay.

The hotel offers a range of amenities, though some appear dated. Free Wi-Fi is available, but some guests have reported poor Wi-Fi reception, particularly in corner rooms, while others have found it to be good. Coin laundry facilities are available on the 5th floor, providing convenience for longer stays. Elevators are present, but some guests have noted that they are small, potentially leading to longer wait times during peak periods. While some modern amenities like complimentary coffee service are absent, a microwave oven is available for guest use.

Cleanliness is a recurring theme, with many guests stating that the rooms are generally clean, though the hotel's age is apparent. Some reviewers noted that the bathrooms, while small, are well-maintained, while others reported issues with bathroom cleanliness. Several guests mentioned that the rooms are spacious enough for a comfortable stay, although some found them smaller than expected. Soundproofing appears to be an issue, as multiple guests reported poor soundproofing, hearing noise from neighboring rooms and the hallway. Bed comfort is generally well-received, with some guests specifically praising the firmness of the beds.

Breakfast receives consistent praise, with many guests describing it as delicious and of good quality. The breakfast buffet is often mentioned as having a good variety of options. However, some guests have expressed disappointment with the food served at events, describing it as basic and overpriced. The closure of the Japanese restaurant "Hanano" was lamented by several reviewers who enjoyed its cuisine. Some reviewers have also noted that the coffee served at lunch was lukewarm. The delicious breakfast buffet is a highlight for many guests.

The hotel's location is described as being a bit outside the downtown area, making it less convenient for those without a car. However, the hotel offers convenient free parking, which is a significant advantage for guests traveling by car. While public transportation is available, some guests found it difficult to navigate. The hotel is located near a sports park, offering opportunities for leisurely walks. Several convenience stores and fast-food restaurants are located nearby, providing convenient dining options.

Several guests mentioned the beer garden, with mixed reviews. Some appreciated the atmosphere and the availability of a beer garden in the Kannon area, while others found the food selection to be old-fashioned and heavy on fried items. The availability of an all-you-can-eat crab menu was also mentioned, with some guests enjoying the variety of side dishes. However, some reviewers felt that the beer garden food could be improved with lighter and more diverse options.

The hotel's customer service receives mixed reviews. While many guests praised the staff for their kindness and helpfulness, others reported instances of poor service, particularly in the restaurant. Some guests mentioned that the front desk staff were welcoming and responsive, while others felt that the service was average. One reviewer recounted a negative experience with a female employee who was described as treating them poorly. The kind and approachable staff are a recurring positive point for many guests.

Overall, guests' sentiment regarding value and satisfaction is mixed. Some guests felt that the hotel offered good value for the price, particularly considering the free parking and breakfast. However, others felt that the hotel was overpriced, especially given its age and location. The hotel appears to be best suited for business travelers and those traveling by car who appreciate free parking and a quiet location outside the city center.