Hotel Citizen New Delhi

The hotel is primarily chosen for its convenient location near the airport, making it a practical choice for transit passengers and those needing a single-night stay. While many guests find the rooms clean and the staff friendly, there is significant mixed feedback regarding the actual condition of the rooms and the presence of advertised amenities. The hotel aims to provide a value-for-money option, particularly for budget-conscious travelers. However, potential guests should be aware that the hotel operates under a different name than advertised, which can cause initial confusion upon arrival. It is advisable to verify the actual hotel name and location before arrival and manage expectations regarding in-room facilities.

Facilities & Amenities
Guests generally find the Wi-Fi to be fast and reliable throughout the hotel, which is a significant convenience. However, feedback on other in-room amenities is mixed and often negative. While some rooms offer air conditioning, several guests reported issues with its effectiveness or control. Similarly, the availability of hot water is noted by some, but others experienced problems with water pressure or supply in the bathroom. A recurring concern is the absence of many advertised facilities such as a refrigerator, oven, kitchenware, hairdryer, coffee maker, and safety deposit box, leading to disappointment. Additionally, toiletries are frequently described as insufficient or missing, requiring guests to request them.

Cleanliness & Room Comfort
Opinions on cleanliness and room comfort vary significantly among guests. While some commend the rooms for being neat, clean, and in excellent condition, others reported issues such as dirty floors, stained sheets, and even the presence of cockroaches in the rooms and flies in the bathroom. The beds are generally described as comfortable and cosy, providing a restful sleep for many. However, the overall room condition can be inconsistent, with reports of worn-out furniture, broken showers, drainage problems, and flickering lights. Some guests also noted unpleasant smells, including cigarette smoke. Noise levels are a mixed bag; some rooms are described as quiet, while others experience considerable disturbance from street noise or corridor activity.

Dining & Food Quality
The dining experience at the hotel receives generally positive remarks, particularly concerning the breakfast. Many guests appreciate the complimentary buffet breakfast, highlighting its variety and good taste, with specific mentions of items like aloo poori, poha, and paratha. The restaurant food and room service are also frequently praised for being delicious and of good quality, with some guests noting the kitchen's cleanliness. While the food itself is well-received, the service speed for dining can be inconsistent, with some guests experiencing delays, particularly for specific requests like an omelette. The dining area can also become crowded, especially in the evenings.

Location & Accessibility
The hotel's location is a primary factor for many guests, consistently highlighted for its proximity to the airport, making it an ideal choice for transit passengers. It is also conveniently located near the Aerocity metro station and is easily accessible from the main road. However, a significant and recurring issue is the misleading information regarding the hotel's actual name and location, which often causes confusion and difficulty for guests trying to find it upon arrival. Despite its convenient access, the surrounding street area is frequently described as busy and noisy, which can impact the tranquility of the stay for some guests.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, polite, and attentive, contributing to a positive experience. Specific mentions include quick check-in processes and staff willingness to accommodate requests. However, a considerable number of reviews report negative interactions, describing staff as uncooperative, rude, careless, or providing bad customer service. While some guests experienced good response times for room service and other needs, others faced significant delays in getting issues resolved, such as room changes or specific food orders. The overall perception of service quality appears to depend heavily on individual interactions and specific requests.

Additional Information
A crucial piece of information for prospective guests is the hotel's actual name, which frequently differs from what is advertised online. Many guests reported that the property listed as "New Delhi Hotel Citizen" is, in reality, operating under the name "Hotel Chanakya Inn". This discrepancy has led to considerable confusion and frustration for travelers attempting to locate the hotel, sometimes resulting in unexpected detours or difficulties upon arrival. Guests are strongly advised to verify the correct operating name and address directly with the hotel or booking platform to avoid any inconvenience during their journey.