Diplomat Residency

The hotel is often highlighted for its central location and vintage ambiance, offering a unique blend of accessibility and historical charm. Guests frequently commend the spacious rooms and the generally hospitable staff. It serves as an excellent base for sightseers and business travelers due to its prime position and convenient access to various parts of the city. Families also find it suitable for extended stays, appreciating the comfortable accommodations and the sense of security. While many guests enjoy the overall experience, some have encountered significant issues with booking accuracy and staff consistency, particularly concerning online reservations. To ensure a smooth stay, it is advisable to confirm all booking details directly with the hotel, especially if booking through third-party platforms, and to clarify any specific room requests, such as those with windows, upon arrival.

Facilities & Amenities
The hotel offers essential amenities to ensure a comfortable stay, including an elevator for easy access to upper floors. Most guests appreciate the spacious rooms, though some note that certain rooms lack windows, leading to a feeling of being claustrophobic or poorly ventilated. There are reports of some appliances being run down, such as non-functioning fans and televisions, and issues with electric switches and plugs. Guests also mention that drinking water and toiletries are strictly rationed, often requiring multiple requests for sufficient quantities, especially for more than two occupants. While the property has a vintage feel, some reviews indicate that it is an older facility that could benefit from renovation, with observations of wallpaper peeling and sockets showing signs of wear.

Cleanliness & Room Comfort
Guests generally describe the rooms as clean and well-maintained, contributing to a comfortable experience. Many appreciate the spacious nature of the rooms and the comfortable beds, ensuring a restful sleep. However, some guests have reported significant concerns regarding cleanliness and hygiene, including observations of cockroaches and a musty smell, with mentions of black fungus on walls, which raises health concerns. There are also instances where rooms were not adequately prepared for check-in, and some deluxe rooms were found to be much smaller than depicted in online pictures, lacking sufficient space for movement or luggage. Issues with air conditioning functionality are noted, with units either not working effectively or being randomly switched off, requiring calls to reception. Additionally, some rooms are described as noisy, with sounds from adjacent rooms and water pipes being easily audible.

Dining & Food Quality
The hotel's in-house restaurant receives mixed feedback regarding its food quality and variety. Many guests praise the delicious food and the hygiene of the dining area, with specific commendations for vegetarian options and dishes like "dal kichidi." The complimentary breakfast is often described as simple yet satisfying, with options including juice, fruit, and both North and South Indian cuisine. However, some guests find the breakfast menu to be limited in terms of options and quantity, with reports of slow service and a lack of readily available beverages like tea. There are also instances where the main restaurant was closed, and breakfast was served directly to rooms. While some find the food to be excellent, others have experienced poor quality, including unhygienic offerings and unappetizing non-vegetarian dishes.

Location & Accessibility
The hotel boasts a highly central location in New Delhi, making it a significant advantage for most guests. It is situated directly on a main road and is easily accessible at all hours, providing convenient access to various parts of the city. Many reviews highlight its proximity to the Lajpat Nagar Metro Station, which is often just a short walk away, facilitating travel to key areas. The hotel is also well-placed for exploring local attractions, including the Lajpat Nagar Central Market, and is surrounded by numerous eateries and shops. While its location is generally praised for convenience, some guests note that it can be challenging to find initially, and the surrounding area experiences heavy traffic during peak hours. Despite being central, a few guests feel it is somewhat distant from major tourist centers or large shopping malls.

Staff & Service
Feedback on the staff and service is notably varied. Many guests consistently praise the friendly staff, highlighting their hospitality, professionalism, and willingness to assist with requests, from housekeeping to front desk interactions. Specific mentions include prompt room service and helpfulness in various situations. However, a significant number of reviews detail negative experiences, particularly concerning the reception staff. Instances of rude and unpolite behavior are reported, especially regarding check-in processes and late checkout requests, where prior arrangements were not honored, leading to disputes. Some guests also experienced uncooperative staff and a lack of basic customer service skills, with issues like unmade beds or difficulty obtaining essential items. Despite these inconsistencies, many guests commend the overall attentiveness and cooperation of the team.

Additional Information
Guests should be aware of potential booking discrepancies, particularly when reserving through online travel agencies, as some have experienced rooms not being available despite confirmed reservations, leading to significant inconvenience upon arrival. There are also reports of late checkout policies not being consistently honored, causing frustration. A serious concern raised by some guests involves security, with claims of unauthorized individuals gaining access to rooms, and a lack of hotel intervention to ensure guest safety. Furthermore, the hotel has conducted pest control treatments while guests were present, resulting in strong, unpleasant odors and potential health hazards due to poor ventilation. Some guests have also encountered billing issues, such as being charged for unconsumed snacks, though these were eventually resolved.