DoubleTree by Hilton Putrajaya Lakeside

This hotel offers a memorable resort-like experience, distinguished by its extensive family-friendly facilities, particularly the vibrant splash pool and diverse children's activities. Its tranquil setting and spacious rooms make it an ideal choice for families with young children seeking an engaging getaway, as well as couples looking for a peaceful retreat. Guests consistently highlight the attentive staff and the exceptional variety of the breakfast buffet. To enhance your stay, consider booking breakfast as dining options are limited outside the hotel, and be prepared for potential check-in delays during peak periods by arriving with flexibility.

Facilities & Amenities
The hotel boasts a wide array of facilities catering to diverse needs. The splash pool is a major highlight, providing hours of entertainment for children with its slides and play areas, though some guests note it can get crowded. Complementing this are other multiple pools, including a quieter adult pool and an infinity pool with scenic views. For indoor recreation, there is a kids club and a games room, offering various activities, although some toys or machines may be dated or require payment. A fitness center is available for guests wishing to maintain their workout routine. Rooms often feature balconies, providing outdoor space and views. Free Wi-Fi is generally available throughout the property, ensuring connectivity.

Cleanliness & Room Comfort
Guests frequently praise the spaciousness and overall cleanliness of the rooms, often highlighting the comfortable beds that ensure a restful sleep. Many rooms are equipped with bathtubs and offer pleasant lake views or multiple balconies. However, some guests have reported issues such as air conditioning not being sufficiently cold or controllable, occasional sightings of cockroaches, flat pillows, or minor maintenance concerns like dripping AC vents and non-working bathtub drains. While most find the bathrooms well-appointed, a few mention a lingering smell or inconsistent shower pressure. Noise levels can sometimes be a concern, particularly from events or adjacent rooms.

Dining & Food Quality
The breakfast buffet at the hotel's main restaurant, Makan Kitchen, receives widespread acclaim for its extensive variety and impressive spread, offering a mix of local, Asian, and Western cuisines. Guests particularly enjoy the Teh Tarik station with various flavors, the egg station, and the inclusion of ice cream. While the sheer volume of options is consistently praised, some guests have mixed opinions on the overall food quality, finding certain dishes to be average in taste. The dinner buffet also offers a good selection. Many recommend including breakfast with the stay due to the hotel's somewhat isolated location.

Location & Accessibility
The hotel is situated in Putrajaya, offering a peaceful and serene environment away from the bustling city center of Kuala Lumpur. Its lakeside location provides beautiful views and opportunities for leisurely walks or jogs along the water. However, its position deep within Putrajaya means that Grab services can be less readily available or more expensive, making a personal car highly recommended for convenience. There are no shops or convenience stores nearby, so guests are advised to bring any necessary essentials. Parking is available on-site, though it incurs a daily fee.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many reviewers highlight the staff's willingness to go above and beyond to assist guests and resolve issues promptly. The check-in process is generally described as smooth and efficient, though some guests experienced long waits during peak periods due to rooms not being ready. Housekeeping is often commended for maintaining cleanliness, and the hotel's customer service via WhatsApp is appreciated for its responsiveness and proactive communication regarding guests' stays.

Additional Information
Guests are consistently delighted by the warm welcome cookies provided upon arrival, a signature touch. The hotel's sprawling layout across multiple blocks means that rooms can sometimes be a considerable walk from the lobby or main facilities, which can be confusing for first-time visitors. For families, while many activities are available, some children's amenities like arcade games, bouncy castles, and electric cars require additional payment. Loyalty program members often benefit from perks such as room upgrades and executive lounge access, enhancing their overall stay. The hotel is also noted for providing thoughtful birthday surprises and decorations upon request.