Hotel Hiroshima Garden Palace

This hotel offers a memorable stay, distinguished by the convenience of a water server in every room and surprisingly spacious accommodations that provide ample space for guests. Its prime location near the main train station makes it an excellent choice for business travelers seeking efficiency and sightseers looking for easy access to transportation. Families will appreciate the larger room sizes and the thoughtful amenities like the water server for preparing infant formula, while couples can enjoy a quiet and comfortable retreat. To enhance your experience, be aware that while Wi-Fi is available, its stability can sometimes be an issue, and breakfast is typically served as a bento box.

Facilities & Amenities
Guests consistently highlight the convenience of having a water server in each room, providing instant access to both hot and cold water, which is particularly appreciated for making hot beverages or preparing baby formula. The hotel has recently added a coin laundry facility near the front desk, making longer stays more convenient. The lobby is described as spacious and welcoming, offering a comfortable area for guests. While the Wi-Fi is available, some guests have noted that the connection can be unstable or slow, particularly for streaming. Other useful amenities include air purifiers in rooms, comfortable slippers, and vending machines for quick purchases. A microwave is also available in the lobby for guest use.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its cleanliness and the overall comfort of the rooms, noting that despite the building's age, it is well-maintained. The room spaciousness is a recurring positive, with many finding them larger than typical business hotel rooms, allowing ample space for luggage. Bed comfort is generally praised, ensuring a restful sleep. Feedback on noise levels is mixed; some guests found their rooms quiet, while others occasionally heard noise from the corridors or the in-room water server. The bathroom facilities are often described as spacious, with good water pressure and separate areas for the toilet and shower in some rooms. However, some guests found power outlets inconveniently placed or limited, and a few noted that the air conditioning was difficult to adjust or not always efficient.

Dining & Food Quality
Feedback regarding dining options within the hotel is varied. Many guests note that breakfast is typically served as a bento box, which receives mixed reviews; some find it convenient, while others express a desire for a more traditional restaurant setting with hot food. The absence of a full-service in-hotel restaurant for dinner is mentioned by some, though this is often mitigated by the availability of numerous dining establishments in the surrounding area. A unique and appreciated service is the option for Okonmiyaki delivery directly to the hotel. For those utilizing the hotel's event spaces, the catering for meetings and banquets consistently receives high praise for its quality and deliciousness. Complimentary coffee is also available, which is a welcome amenity.

Location & Accessibility
The hotel's central location is a significant advantage, situated just a 5 to 10-minute walk from the main train station's north exit, making it highly convenient for transit. This side of the station is generally quieter, offering a more peaceful environment. Guests appreciate the close proximity to a supermarket and several convenience stores, providing easy access to daily necessities and snacks. While the main entertainment district is on the south side of the station, there are still various restaurants and bars within walking distance. Parking is available on-site for a daily fee, which is a considerable convenience for guests traveling by car. The hotel also offers relatively easy access to Mazda Stadium, making it a good choice for sports enthusiasts.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their attentiveness, noting instances where staff anticipated needs, such as providing umbrellas during rain or accommodating early check-ins. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Luggage storage services are readily available and appreciated by guests arriving early or departing late. While housekeeping is thorough and keeps rooms clean, some guests have noted early calls for cleaning. A unique aspect of the service is the key return policy, where guests are asked to leave their physical room key at the front desk when leaving the hotel, which some find a minor inconvenience but others see as a security measure.

Additional Information
A notable policy at this hotel is the use of a physical key for rooms, which guests are required to leave at the front desk when they exit the building. While the building has an older charm, guests consistently report that it is well-maintained and clean, offering a comfortable stay. The hotel features well-equipped conference and banquet facilities that are frequently utilized for various events and gatherings. During certain times of the year, the hotel enhances the guest experience with festive seasonal decorations, such as for Christmas or Halloween. Additionally, guests staying on Saturdays can enjoy a local morning market held directly outside the hotel entrance, offering fresh produce and goods.