Hotel No5

This hotel is highly regarded for its spacious rooms and a rooftop bar that offers stunning sunset views, making it a memorable feature for many guests. It is particularly well-suited for transit travelers due to its close proximity to the airport, and for guests with their own vehicles who appreciate the ample parking. Business travelers and tourists seeking an authentic local culinary experience will also find the hotel appealing. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally friendly demeanor of its staff. To enhance your stay, it is advisable to request a room on a higher floor to minimize potential road noise, and be prepared to utilize ride-sharing services or have your own transport as the immediate vicinity offers limited amenities.

Facilities & Amenities
While the hotel provides essential amenities, some guests note the absence of mini-fridges and irons or ironing boards in the rooms, which are often requested from housekeeping. The TV channels are described as limited and outdated, with suggestions for upgrading to smart TVs. Although some guests experienced spotty Wi-Fi, the hotel offers ample parking space, which is a significant advantage for those traveling with their own vehicles. There were isolated reports of one elevator being out of service, causing minor inconvenience. The availability of hot water in the showers is consistently praised.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with the comfortable beds frequently highlighted as a major positive, ensuring a restful sleep. However, feedback on room comfort is mixed, with some guests reporting issues such as a lingering cigarette smell, stains on carpets or bedsheets, and hair in bathrooms. Noise from the main road is a recurring concern for light sleepers, indicating that soundproofing may not be entirely effective. Additionally, some reviews mention problems with air conditioning functionality, unpleasant bathroom smells, or drainage issues in the shower area.

Dining & Food Quality
The hotel's restaurant and cafe receive considerable praise for their local and traditional Sabahan food, with many guests commending the good taste and reasonable prices. The Ramadan buffet was particularly well-received for its variety and delicious offerings, including unique dishes like roasted lamb and exotic native cuisine such as sago worms. The rooftop bar also serves good food and drinks, with items available from the main kitchen. While some guests found the breakfast buffet to be decent, others expressed disappointment with its quality relative to the price or experienced long waits for made-to-order items.

Location & Accessibility
The hotel's location is a primary factor for many guests, being highly convenient for airport access and transit flights, typically just a short drive away. However, its distance from the city center and downtown attractions means guests often need to rely on ride-sharing services or their own vehicle for transportation. There are limited shops or amenities within walking distance, and some guests noted the absence of an ATM nearby. Despite these limitations, the hotel offers plenty of parking space, which is a significant benefit for those driving.

Staff & Service
The staff at the hotel are frequently commended for being friendly, helpful, and attentive, contributing significantly to a positive guest experience. Many guests appreciate the quick check-in and check-out processes. Staff are generally responsive to room requests, such as providing additional towels or slippers. However, there are isolated instances where guests reported unresponsive or rude staff when addressing specific complaints or issues, leading to disappointment. Overall, the majority of interactions with the staff are described as pleasant and professional.

Additional Information
The hotel provides a convenient shuttle bus service to the airport, which is a useful amenity for guests with flights. A deposit is typically required upon check-in. It is important for guests to note that the policy regarding consuming cocktails from the rooftop bar in rooms has changed, and this is no longer permitted due to past issues with lost glassware. For adventurous palates, the hotel's restaurant offers unique local delicacies, including sago worms. The hotel also demonstrates a good lost and found process, with staff proactively contacting guests about forgotten items.