Park Plaza Delhi CBD Shahdara

The hotel is widely recognized for its exceptional staff hospitality, which stands out as its signature feature, making every guest feel welcomed and cared for. Guests consistently highlight the cleanliness and comfort of the accommodations, alongside the delicious food served, particularly at breakfast. While the hotel offers a relaxing stay, its proximity to wedding venues can lead to significant noise, especially at night. This establishment is well-suited for business travelers seeking convenience near their workplaces, families looking for comfortable and spacious rooms, couples desiring a peaceful retreat, and solo travelers who appreciate feeling safe and well-cared for. For those planning a stay, it is advisable to request a room on a higher floor to mitigate potential noise disturbances and to be mindful of the surrounding area's industrial nature when considering evening strolls.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The swimming pool is generally appreciated as a nice and clean spot for relaxation, especially during hot weather, though some guests note it closes early and can be cold or have minor cleanliness issues. A well-equipped gym with modern machines is available for fitness enthusiasts, although some wish for extended hours or better maintenance of all equipment. Guests also have access to spa services for rejuvenation. Wi-Fi connectivity is reliable throughout the property. While room service is praised for its efficiency and quality, it's important to note the hotel's policy regarding alcohol; it is typically only available via room service or at the pool bar, with a limited selection. Some guests also mention a policy against bringing outside food into the hotel.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall comfort. The accommodations are consistently described as spacious, well-maintained, and conducive to a restful stay, with many appreciating the comfortable beds that ensure a good night's sleep. While most rooms are found to be spotless, some older sections of the hotel show signs of wear, with occasional mentions of stained carpets or a mildew smell from the air conditioning. The bathrooms are generally modern and well-appointed, though a few guests reported minor issues like leaky plumbing. A significant recurring concern is noise levels, particularly from the adjacent wedding venues, which can be quite disruptive with loud music and drums continuing late into the night. Higher floor rooms are often recommended for a quieter experience.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast buffet, which is described as delicious and offering a wide variety of choices, including fresh fruits and local specialties like dosas. While most guests enjoy the quality and selection, a few have noted limited continental options or occasional issues with cutlery cleanliness. The in-house restaurant serves tasty food with a range of Indian and international dishes, though some find the pricing to be on the higher side or the portions small. Room service food is consistently highlighted for its excellent quality and prompt delivery. The restaurant staff are generally attentive and helpful, contributing positively to the dining experience, making it a highlight for many visitors.

Location & Accessibility
The hotel's location garners mixed feedback, primarily due to its distance from central tourist attractions and the airport, often requiring significant travel time. While the hotel's website may suggest closer metro access, the nearest metro station is approximately two kilometers away. However, guests find it easy to arrange Uber, Ola, or tuktuk services for convenient transportation. The immediate surroundings are described as an industrial area with wasteland and litter, and not conducive to walking. On the positive side, the hotel is conveniently located near shopping malls, offering some nearby amenities. Its proximity to numerous wedding venues is a double-edged sword, providing cultural insight but also contributing to the aforementioned noise issues.

Staff & Service
The staff and service at the hotel are consistently lauded as a major highlight, with guests frequently describing the team as exceptionally cooperative, friendly, welcoming, and attentive. The check-in and check-out processes are often highlighted as smooth and quick, with staff readily accommodating requests such as early check-ins and room upgrades. Guests appreciate the staff's helpfulness in providing local recommendations, assisting with taxi bookings, and generally going above and beyond to ensure a comfortable stay. The housekeeping staff are noted for their efficiency in maintaining clean rooms, and the bell desk provides valuable assistance with luggage. Overall, the hotel's team is commended for their professional and courteous demeanor, significantly enhancing the guest experience.

Additional Information
The hotel, while offering a comfortable stay, is noted by some as an older property that could benefit from renovation in certain areas, though higher floors are often described as newer and well-maintained. Guests should be aware of specific hotel policies, such as restrictions on bringing in outside food and visitors to rooms, which some find inconvenient. However, the hotel excels in personal touches, often providing complimentary cakes and room decorations for guests celebrating special occasions like birthdays or anniversaries, creating memorable experiences. Despite some varied opinions on its overall value, many guests consider it a good value for money given the services and amenities provided, especially for those seeking a comfortable base in East Delhi.