Ramada by Wyndham New Delhi Pitampura

This hotel is particularly renowned as an exceptional venue for weddings and large celebrations, with many guests highlighting its capability to host seamless and memorable events. The hotel's ability to coordinate complex functions, from decor to catering, stands out as a signature feature. Guests frequently commend the dedicated event staff and the quality of food served during these special occasions. While the hotel excels in event management, general guest experiences are more varied. It is an ideal choice for event organizers and wedding guests seeking a comprehensive and well-managed venue for their celebrations, as well as families attending these functions. However, business travelers and tourists might find the location less convenient for general city exploration. To ensure a comfortable stay, it is advisable to confirm the specific room condition upon check-in and inquire about the availability of all facilities, especially the pool, as feedback on these aspects is mixed.

Facilities & Amenities
The hotel provides various facilities for guests, though their availability and condition receive mixed feedback. A swimming pool is present, but numerous guests reported it was closed indefinitely or not working during their stay, leading to considerable disappointment. A fitness center or gym is available, allowing guests to maintain their exercise routines while traveling. Wi-Fi connectivity is offered, with some guests finding it reliable for work and leisure, while others experienced poor or inconsistent service. The hotel is well-equipped with party halls and banquet spaces, which are frequently utilized for large-scale events, often resulting in crowded common areas and increased noise levels. In-room amenities include a flat-screen TV and a minibar. Some guests also noted the presence of ice machines and vending machines for convenience. However, the overall consistency and operational status of all advertised facilities are points of concern for some visitors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized among guests. Some guests describe their rooms as spotless, clean, modern, and spacious, with comfortable beds and hygienic washrooms, ensuring a pleasant stay. These positive experiences often highlight well-maintained spaces and all essential amenities. Conversely, a significant number of reviews report severe issues, describing rooms as dirty, not well maintained, and having a moldy smell. Specific complaints include disgusting bathrooms with leaking fittings, broken shower doors, wet towels, and stained curtains. Beds are frequently described as noisy or squeaky, and some guests found the furniture old or the beds uncomfortable, resembling those found in lower-star properties. Noise levels from events or other rooms were also a concern for some, impacting sleep quality.

Dining & Food Quality
The hotel's dining experience garners mixed reviews, largely depending on the context. For wedding functions and events, the food quality is consistently praised as excellent, delicious, and finger-licking, with guests commending the variety and preparation, often tailored to specific tastes. Many highlight the breakfast spread for events as satisfactory and varied. However, for regular stays, the breakfast buffet receives criticism for being limited, poor quality, average, or even worst, with some guests noting a lack of fresh fruit, juice, pastries, or good coffee. The restaurant itself is described by some as dirty with stained chairs, and the menu choices are considered limited. While the in-room dining service is available, some found it slow and overpriced with below-average quality.

Location & Accessibility
The hotel's location is a point of contention among guests, proving highly convenient for some while problematic for others. It is situated in a residential area, which can be advantageous for local events but less so for general tourism or business travelers needing access to the wider city. Many guests noted it is not near any metro stations and is considered out of the way, making taxis reluctant to go there without extra tips, and describing it as an "Uber dead zone." This necessitates reliance on ride-sharing apps like Rapido. While some found it a good location for specific purposes, others felt it was not suitable for those planning to travel to the National Capital Region due to the distance. Parking arrangements also received mixed feedback, with one guest mentioning being made to park in the sun rather than a basement.

Staff & Service
The staff and service at the hotel elicit a wide range of responses, from highly positive to extremely negative. Many guests, particularly those involved in events, praise the staff as warm, welcoming, professional, helpful, friendly, courteous, and attentive, often going above and beyond to ensure a smooth experience. Specific mentions include quick check-in, welcome drinks, and excellent housekeeping staff. However, a significant number of other guests report entirely different experiences, describing staff as unprofessional, disrespectful, rude, non-cooperative, indifferent, and unapologetic. Complaints include slow service, ignored requests, mismanagement at the front desk, and a general lack of hospitality. Issues with room key deactivation and staff entering occupied rooms without permission were also reported, indicating serious service lapses for some.

Additional Information
Several unique details and policies emerged from guest reviews that are important for potential visitors. The hotel is a popular choice for hosting large residential weddings and corporate events, which means common areas can be very crowded with event attendees, and there might be noise from music late into the night. A strict visitor policy is in place, with guests reporting that visitors are only allowed between 7 AM and 7 PM, and staff can be rigid about this rule, even refusing entry to family members outside these hours. Some guests were surprised by additional charges, such as for bottled water in the room. There were also reports of issues with advance payments for corporate customers and a lack of flexibility regarding booking changes. One serious incident involved a shattered shower door leading to guest injury, highlighting a potential safety concern.