Ramada Gurgaon Central

The hotel is a prominent venue for events and celebrations, frequently hosting weddings, parties, and conferences, with guests consistently praising the dedicated support provided for such occasions. This makes it an ideal choice for event organizers and business travelers seeking comprehensive facilities and attentive service. Many guests highlight the hotel's overall cleanliness and the spaciousness of its accommodations, contributing to a comfortable stay. The staff's politeness and attentiveness are frequently commended, enhancing the guest experience. While the hotel is well-suited for families and couples due to its central location and comfortable rooms, some guests suggest managing expectations regarding the age of certain facilities. For a smoother experience, it is advisable to confirm the operational status of amenities like the swimming pool prior to arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to cater to various guest needs. The lobby is described as very nice, providing a pleasant first impression. Guests also appreciate the presence of a well-regarded bar. While the rooms are generally considered spacious, well-maintained, and comfortable, some guests note that they appear a bit outdated or have basic finishes. Feedback on the swimming pool is predominantly negative, with multiple mentions of it being under maintenance or dirty, leading to disappointment for guests, especially those with children. The gym is also cited as needing improvement. Issues with internet connectivity, fluctuating water pressure in bathrooms, and a lack of air conditioning in floor lobbies and lifts have been reported. Some guests also found basic bathroom amenities and laundry plastic bags to be missing, and room keys frequently deactivated.

Cleanliness & Room Comfort
Guests generally find the hotel property to be clean and well-maintained, with specific praise for the cleanliness of the rooms. The accommodations are frequently described as spacious and comfortable, ensuring a restful stay. Many guests appreciate the quiet rooms, contributing to a peaceful environment. However, some reviews indicate that while the rooms are comfortable, they might appear a bit outdated or have basic finishes, suggesting a need for modernization. There are also isolated but significant concerns regarding hygiene in certain areas, with mentions of insects in bathrooms and lizards in public areas like the reception and corridors. Additionally, some guests reported issues with dirty bed linen and torn bath towels, and some bathrooms were noted to be broken or have slow-draining bathtubs, with challenges related to hot water availability.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is notably mixed. Many guests praise the food as tasty, hygienic, and awesome, highlighting a fantastic breakfast spread with a variety of South and North Indian options, including fresh omelettes and pancakes. The Atrium Deli restaurant is also mentioned positively for its service and ambiance. However, a significant number of reviews express disappointment, describing the food as poor, disgusting, or mediocre, particularly for buffet options which some found to have limited choices and poor preparation. Concerns were raised about unhygienic breakfast plates and rotten fruits. Room service is also criticized for being horrendous and slow, with issues of incorrect or low-quality food being delivered. Some guests felt the buffet system was not good value for money.

Location & Accessibility
The hotel's location is a significant advantage, frequently described as central, convenient, and in the heart of Gurgaon. It is well-regarded for its proximity to key facilities and attractions, making it an excellent choice for both event attendees and business travelers. Guests appreciate its close access to the Millennium City Centre metro station and other shopping centers, facilitating easy exploration and transit. The hotel is also noted for being well connected to the airport. While many find the location ideal, some reviews mention it can be on a crowded street and might feel isolated for leisure travelers, being closer to company buildings rather than tourist spots. Additionally, some guests found shopping malls to be a considerable distance away.

Staff & Service
The staff and service at the hotel receive widespread praise, with many guests describing the team as exceptionally good, courteous, friendly, and polite. Reviewers consistently highlight their helpfulness, attentiveness, and willingness to go above and beyond to ensure guest comfort. Specific departments like reception, banquets, room services, and catering staff are commended for their excellent support. The housekeeping staff is frequently mentioned for their attentiveness and responsiveness in maintaining room cleanliness. Guests appreciate the prompt service and the staff's cooperative demeanor, which contributes significantly to a positive experience. However, some isolated negative feedback suggests that certain staff members may lack proper training or exhibit slowness and unresponsiveness, leading to delays and dissatisfaction for a minority of guests.

Additional Information
The hotel is a highly recommended venue for various events and meetings, including weddings and corporate seminars, with guests commending the comprehensive support provided by the hotel's team for smooth execution. Some guests who booked using Wyndham Rewards points found the experience to be good value. However, there are recurring issues regarding hotel policies and amenities. Guests have reported problems with early check-in and late check-out requests not being honored as promised by booking platforms. The hotel was noted to be under renovation during some stays, which impacted the overall appearance and experience for certain guests. Furthermore, there were complaints about the airport taxi service provided, specifically regarding the type of vehicle and lack of luggage accommodation for larger groups.