Sheraton Grande Ocean Resort

This resort offers a memorable stay, distinguished by its expansive ocean views and a comprehensive array of resort facilities that cater to diverse interests. Guests consistently highlight the spaciousness and cleanliness of the accommodations, alongside the genuine hospitality of the staff, which contributes significantly to a relaxing atmosphere. The hotel is particularly well-suited for families seeking engaging activities and comfortable large rooms, golfers due to its direct access to renowned courses, couples desiring a romantic and scenic getaway, and business travelers who appreciate extensive amenities and a tranquil environment. Many visitors find the on-site dining and hot springs to be significant draws, providing ample opportunities for relaxation and enjoyment. To enhance your experience, it is advisable to consider renting a car for greater mobility, as the resort is somewhat secluded. Additionally, booking restaurant reservations in advance is recommended, and be prepared for a short walk to the hot spring facilities.

Facilities & Amenities
The resort boasts a wide array of facilities designed to enhance guest stays. Most guests appreciate the presence of multiple onsen (hot springs) and sauna options, though some note their considerable distance from the main guest rooms, requiring a walk. The pools, including both outdoor and indoor options, are popular, with many guests enjoying the lively atmosphere and organized activities. However, some find the gym facilities to be dated or managed by a third party, sometimes incurring extra fees. The extensive shopping area within the hotel is a convenient bonus, offering a variety of items. Guests also benefit from free Wi-Fi, ice machines, and vending machines. Other unique amenities like rental cycling, fire pits for marshmallows, and a letter room add to the recreational offerings. While the elevators can sometimes be slow or crowded, the overall range of amenities contributes to a fulfilling resort experience.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and overall cleanliness of the accommodations, which significantly contributes to a comfortable stay. The comfortable beds and quality linens are frequently mentioned, ensuring a restful night's sleep. Many rooms offer stunning ocean views, enhancing the ambiance and providing a sense of tranquility. In-room amenities such as coffee makers and well-appointed bathrooms are appreciated. However, some guests have noted that certain areas or furnishings, particularly carpets and sofas, show signs of age or stains, suggesting a need for updates. While generally quiet, a few reviews mention minor noise levels from adjacent rooms. Isolated comments also point to issues like dirty shower glass, torn curtains, or non-functional USB ports, indicating occasional maintenance oversights. Despite these minor points, the majority of guests find the rooms to be well-maintained and conducive to relaxation.

Dining & Food Quality
The resort offers a diverse range of dining options, with many guests highly commending the food quality across its various restaurants. The breakfast buffet is a particular highlight, praised for its extensive variety, inclusion of fresh local ingredients, and the convenience of long operating hours, sometimes extending into lunchtime. Guests appreciate the option for take-away coffee after breakfast. While the restaurants are generally considered top-notch, some guests find them to be on the pricier side, with limited mid-range alternatives. The club lounge also offers food and drink, though some guests found the offerings to be limited to one-plate servings or noted changes in alcohol availability. During peak times, the buffet atmosphere can become crowded and noisy, leading to long waits and occasional delays in food replenishment. Despite these minor inconveniences, the overall consensus points to a satisfying culinary experience.

Location & Accessibility
The resort's oceanfront setting provides breathtaking views and a serene atmosphere, making it an ideal retreat. However, its far from city center location is a recurring point for guests, often requiring a 20-minute bus ride to reach urban areas. The bus frequency is notably low, with some routes operating only a few times a day, and the shuttle bus service to the city is also limited. This makes car rental highly recommended for guests wishing to explore the surrounding region or access off-site dining and attractions. While parking is generally ample, some guests found the main parking area to be a considerable distance from the hotel entrance. Additionally, the hotel does not proactively assist with taxi service bookings, which can be inconvenient for those relying on them. Overall, while the location offers tranquility, it necessitates careful planning for external excursions.

Staff & Service
The staff at the resort consistently receive high praise for their friendly and helpful demeanor, significantly enhancing the guest experience. Many guests highlight the attentive service provided across various departments, from housekeeping to restaurant staff. The quick check-in process is frequently mentioned, contributing to a smooth arrival, though some guests experienced delays during peak periods. While the majority of staff are commended for their hospitality, a few guests noted instances of inconsistent service, particularly regarding English proficiency among some front desk personnel, which occasionally led to communication challenges. There were also isolated comments about issues with luggage delivery and staff not being proactive in offering information about hotel amenities or local transport. Despite these minor points, the overall sentiment is that the staff are dedicated to providing excellent service and are responsive to guest needs.

Additional Information
Guests frequently discuss the hotel's loyalty programs, particularly Marriott Bonvoy and the hotel's own SPMC program. Many guests, especially those with elite status, appreciate benefits such as room upgrades and point accrual, though some express frustration over perceived inconsistencies in applying these benefits or a lack of clear communication regarding them. A significant recurring theme is the upcoming management change, with the hotel's contract with Marriott ending in 2025. This has led to speculation among guests about the future direction and service standards of the property. While some express disappointment about this change, others indicate a willingness to return regardless, highlighting the hotel's inherent appeal. These discussions reflect a strong guest interest in the hotel's operational future and its continued commitment to guest satisfaction under new management.