Hotel Sri Garden Sdn. Bhd.

The hotel's central location in the city is a consistent highlight, offering easy access to various points of interest and making it a convenient base for exploration. Guests frequently mention the spacious rooms, particularly the family accommodations, which provide ample space. While the hotel is noted for its age, it generally offers a functional and reliable stay. It is an ideal choice for budget-conscious travelers, sightseers, and those on short business trips or transit stays looking for a convenient base. To enhance your experience, guests should manage expectations regarding the hotel's older infrastructure and consider bringing their own toiletries or requesting specific amenities upon check-in.

Facilities & Amenities
The hotel features a functional elevator, which is appreciated, especially for guests with mobility needs or those on higher floors. While there is no swimming pool or dedicated cafe on-site, some guests noted the availability of Wi-Fi, though its reliability and presence in all rooms varied. Some rooms are equipped with a fridge and hair dryer, adding convenience. However, some guests reported issues with power outlets not functioning or being unsafe, and a lack of an iron despite an ironing board being provided, requiring requests from the front desk. The overall impression is that the amenities are basic but generally sufficient for a short stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while some found their rooms to be clean and comfortable, others reported issues such as dust, cobwebs, mold on ceilings, and unpleasant smells. The beds received varied comments, with some guests finding them comfortable, while others noted issues with mattress springs being felt or pillows being too hard. Air conditioning performance was inconsistent, with some units not cooling effectively or being noisy. Many guests found the TV channels to be insufficient, often limited to only two options. Bathrooms also drew mixed reviews, with some being clean, but others described them as dirty, having stains, or lacking an exhaust fan.

Dining & Food Quality
The hotel does not offer breakfast services, and there is no dedicated cafe or restaurant on-site. This means guests need to seek dining options outside the hotel for all meals, which can be an inconvenience for those preferring on-site convenience. However, the hotel's central location means that various local eateries and fast-food establishments are within easy walking distance, providing numerous alternatives for food and beverages. Guests should plan accordingly for their meal arrangements, as in-house dining is not available, encouraging them to explore the local culinary scene.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in the heart of the city with easy access to various points of interest. It is conveniently situated near shops, restaurants, and local landmarks like Masjid Alwi. Guests appreciate its proximity to government offices and hospitals, making it suitable for those visiting these institutions. The hotel offers ample parking, which is a significant benefit in a busy urban area, though some noted the parking area is open and not gated. Its strategic position also provides a good base for exploring surrounding areas like Arau and Kuala Perlis.

Staff & Service
Most guests found the staff to be friendly and helpful, often praising their attentiveness and willingness to assist with requests. The check-in process was generally described as easy and efficient. Staff members were noted for providing useful information about the local area, enhancing the guest experience. However, some guests reported isolated incidents of staff appearing irritated or being less accommodating, particularly during late-night requests for amenities. Despite these few instances, the overall sentiment regarding staff service is positive, with many guests appreciating the efforts made to ensure a comfortable stay.

Additional Information
Guests should be aware that the hotel is an older property, which contributes to its traditional ambiance but also means some facilities and furnishings are dated, requiring guests to manage their expectations regarding modern amenities. A deposit of RM50 is collected upon check-in. While an ironing board is provided in rooms, guests typically need to request an iron from the front desk, as it is not standard in every room, which can be a minor inconvenience. Some reviews mentioned issues with water supply, including a lack of hot water in some rooms or temporary outages, and concerns about the quality of filtered water, suggesting guests might consider bringing their own bottled water.