Hotel Su Shree Continental

This hotel is highly regarded for its convenient proximity to the New Delhi Railway Station, making it an ideal choice for transit travelers and budget-conscious individuals seeking easy access to transportation hubs. Guests frequently commend the hotel's overall cleanliness, the helpfulness of its staff, and the good value it offers. While many find it suitable for families due to spacious rooms and a secure atmosphere, some solo female travelers have expressed concerns about the safety of the surrounding area after dark. To ensure a comfortable stay, guests are advised to confirm hot water availability upon arrival and consider utilizing the hotel's travel desk for local arrangements, which is often praised for its helpfulness and fair pricing.

Facilities & Amenities
The hotel provides essential facilities that contribute to a comfortable stay, including reliable air conditioning in rooms and consistent Wi-Fi connectivity, though some guests experienced poor mobile network reception inside their rooms, necessitating Wi-Fi for calls. A functional lift is available, and rooms are equipped with a TV. While hot water is generally available, guests often need to request it to be turned on, and its availability can be inconsistent, particularly in the evenings. An in-house restaurant offers convenient dining options, and laundry service is also provided. Some rooms include a fridge, and a communal dining table on each floor is a thoughtful addition for guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the comfortable beds and the provision of basic amenities like towels, soap, and shampoo. However, a significant recurring concern is the lack of windows in many rooms, which some guests found led to a feeling of suffocation and poor ventilation. While some rooms are described as spacious, others are noted to be compact or small, with tiny bathrooms. Noise levels can be an issue, with reports of sounds from the corridor, reception, or workers at night disturbing sleep. There were also isolated mentions of dirty blankets or bed sheets upon arrival, though overall cleanliness is positively reviewed.

Dining & Food Quality
The hotel features an in-house restaurant and offers room service, which many guests found to be very convenient. The food quality is generally praised, with guests describing meals as tasty and delicious. While some reviews mention a limited menu, the available options are well-received, particularly the breakfast. Guests appreciate the affordability of the food, often finding it unnecessary to seek dining options outside the hotel. The breakfast, though sometimes described as basic, is considered satisfactory. The overall consensus is that the hotel provides good, affordable food options that enhance the guest experience.

Location & Accessibility
The hotel's central location is a major highlight, being very close to the New Delhi Railway Station and within walking distance of the metro station, making it highly convenient for transit. It is situated near the main road, avoiding deep, narrow alleys, which guests appreciate for ease of access from taxis. While the area is described as busy, crowded, and somewhat chaotic, it offers proximity to markets and attractions like Chandni Chowk. However, some guests, particularly solo female travelers, expressed concerns about the safety of the surrounding area after 6 PM, describing it as "scary" or "unsafe" to roam around.

Staff & Service
The staff consistently receives high praise for their friendliness, politeness, and cooperative nature. Guests frequently highlight their helpfulness and willingness to assist with various requests, from providing extra blankets to arranging transportation and offering local guidance. The check-in and check-out processes are generally smooth and professional. Room service is noted for being swift and efficient. Many guests felt a strong sense of hospitality, with some mentioning specific staff members who went out of their way to ensure a pleasant stay. Overall, the attentive and dedicated service significantly contributes to a positive guest experience.

Additional Information
A notable recurring issue mentioned by guests is the hotel's practice of demanding advance payment for bookings made with a "pay at hotel" policy, sometimes even canceling reservations if the advance is not paid, which has caused frustration for some travelers. Despite this, many guests appreciate the personal touch, with some highlighting the owner's warm and caring nature, making guests feel like family. The hotel also offers the convenient service of luggage deposit without any charge, which is a helpful amenity for travelers needing to store their belongings before check-in or after check-out.