The Crown Palais New Hankyu Kochi

The hotel is a classic establishment, often described as having an old-world charm or a classical system, yet it consistently impresses guests with its excellent location and spacious rooms. Its signature feature is its unparalleled proximity to major historical and cultural sites, making it an ideal choice for sightseers and tourists eager to explore the city on foot. The hotel also caters well to business travelers seeking convenience and a comfortable base, and its accommodating nature extends to families with children, offering thoughtful amenities. For those participating in events like marathons or cycling tours, specific services are available, highlighting its versatility. Guests frequently commend the hotel's generally clean environment and the attentive service from its staff. To enhance your stay, be mindful of the Wi-Fi's open security, and consider the on-site parking system and its associated costs, though its convenience is often appreciated.

Facilities & Amenities
While the hotel's facilities are frequently noted for their dated appearance, many guests find them to be well-maintained and clean, contributing to a comfortable stay. However, some specific issues are occasionally raised, such as stained lamp shades or dust in less visible areas like closets. A recurring concern is the Wi-Fi, which is often described as having poor reception or being an open, unsecure network without a password, leading some guests to avoid using it for sensitive activities. Many guests also note the absence of complimentary mineral water or a wider selection of coffee and tea bags in the rooms. The air conditioning system is centrally controlled, which can make individual room temperature adjustment challenging, sometimes leading to rooms feeling too warm. Other amenities include a coin laundry facility, though its location outside the main building can be inconvenient, and a gym and large communal bath available for an additional fee.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, often exceeding expectations for typical Japanese hotels. While the overall cleanliness is frequently praised, some reviews highlight specific areas needing attention, such as occasional stains on sheets, dust on surfaces, or hair in the closet. The bathrooms, though often described as spacious with good water pressure, sometimes receive mixed feedback regarding mold or a persistent urine smell, and some report minor cracks in the sink. Opinions on bed comfort vary, with some guests finding the mattresses comfortable for a good night's sleep, while others describe them as either too soft, causing springs to be felt, or too hard, leading to back pain. Noise levels also receive mixed comments; most guests experience a quiet stay, but some report being disturbed by noise from adjacent rooms or the corridor, suggesting that thin walls might be an issue for light sleepers.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as a highlight of their stay. The buffet offers a rich lineup of dishes, including a wide variety of both Japanese and Western options. Many appreciate the inclusion of local delicacies such as bonito tataki, which is frequently singled out for its quality. A popular feature is the live cooking station where chefs prepare omelets to order, allowing guests to customize their breakfast. While some guests found the breakfast to be on the pricier side, many felt it offered excellent value given the extensive selection and quality. Beyond breakfast, the hotel also features a restaurant that receives positive mentions for its lunch and desserts, and an iron plate yakiniku option is noted as delicious. However, some guests have reported that other dining establishments within the hotel were closed during their visit.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring the city's main attractions. Guests appreciate being within easy walking distance of Kochi Castle, Hirome Market, and the Sunday Market, allowing for spontaneous visits and immersive cultural experiences. The proximity to a tram stop directly in front of the hotel also provides seamless access to other parts of the city, including Harimaya Bridge and the main train station, making it ideal for those relying on public transportation. On-site parking is available and generally found to be convenient, with staff often assisting with guidance and a valet-like system where keys are left with attendants. However, the parking fee is noted by some as being expensive, and there are mixed reviews regarding the helpfulness and demeanor of the parking staff. Convenience stores are not immediately adjacent, requiring a short walk.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism, significantly contributing to a positive guest experience. Many reviews highlight the attentive service provided, from the moment of arrival through departure. The check-in process is generally described as quick and smooth, with staff often accommodating requests such as room changes or handling booking discrepancies efficiently. Guests appreciate the staff's willingness to assist with various needs, including providing extra amenities or addressing room issues promptly. However, there are occasional inconsistencies noted, particularly concerning the parking staff, with some guests reporting less positive interactions. While most issues are handled well, a few guests experienced unresolved concerns, such as Wi-Fi problems or specific cleanliness issues not fully addressed. Overall, the staff's dedication to service is a recurring positive theme.

Additional Information
Looking ahead, guests should be aware that the hotel is slated for a rebranding to an ANA Crowne Plaza Hotel in 2026, with renovations also planned, suggesting future updates to its facilities. A notable point for current stays is the hotel's Wi-Fi policy, which operates as an open access network without a password, prompting some guests to exercise caution with sensitive online activities. For those traveling with vehicles, the parking system involves leaving keys with staff, and a price increase for parking is anticipated in 2025. The hotel offers unique services for Ohenro pilgrims and cyclists, including dedicated areas for cleaning staffs and providing water and air for bikes. Guests should also note that the coin laundry is located outside the main building with specific operating hours, and that amenities like mineral water are not standard in rooms, adhering to an environmental policy where additional items must be requested.