THE LOFT RESIDENCE @ IMAGO MALL

This accommodation offers a unique urban experience, primarily distinguished by its direct access to Imago Shopping Mall, making it a prime choice for shoppers and families seeking convenience. Guests frequently highlight the responsive and helpful communication from the host, which often facilitates a smoother stay. While many appreciate the overall cleanliness and comfortable atmosphere, some note inconsistencies in room maintenance and the functionality of certain amenities. The apartments are well-suited for groups and families due to their spacious layouts. To ensure a pleasant visit, it is advisable to confirm WiFi availability beforehand and be prepared for potentially complex parking procedures.

Facilities & Amenities
The property provides various facilities that enhance the guest experience, including access to a swimming pool which many children enjoy, and some units feature a balcony with a garden view. While some apartments are equipped with a washing machine and basic kitchenware, guests frequently mention the absence of a microwave in many units. A significant point of feedback is the consistent lack of WiFi connectivity, which many travelers find inconvenient in modern accommodations. There are also occasional reports of issues with the elevators, with some not functioning correctly or requiring specific key access.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean and tidy, appreciating the comfortable beds. However, a significant number of reviews point to issues such as smelly rooms or toilets, dirty bedsheets or towels, and worn-out furnishings or tiles. Problems with air conditioning are frequently reported, including units that are not cold, leaking water, or completely faulty. Some guests also experienced ants in their units and noted noise from neighbors or the street, impacting their rest. In-room amenities like tissues and sufficient toiletries are often found to be lacking, and the TV frequently has limited channels or is not working.

Location & Accessibility
The prime location directly above Imago Shopping Mall is consistently praised as a major advantage, offering easy access to food and shopping without needing to navigate traffic. This convenience is a significant draw for many visitors. However, guests frequently report challenges with parking, describing it as confusing, difficult to find, and sometimes expensive, especially for overnight stays. The area can also experience heavy traffic jams, particularly on weekends, which can make entering and exiting the property stressful. First-time visitors may also find the exact location and access points somewhat difficult to navigate initially.

Staff & Service
The host's responsiveness and helpfulness are frequently highlighted as positive aspects of the service. Guests appreciate the fast responses to inquiries and assistance with issues. The check-in and check-out process is generally described as easy, with clear instructions provided, and some guests were even allowed early check-in. However, some visitors found the initial instructions for accessing the property and keys to be confusing or overly detailed, leading to anxiety. There are also recurring complaints about the slow refund process for deposits, with some guests having to chase up their money after several days or weeks.

Additional Information
Guests should be aware of the deposit policy, which often involves a significant amount and can take up to seven working days or more to be refunded, causing inconvenience for some. The provision of only one key and access card per unit is a common point of frustration for groups or families, as it restricts independent movement. Some guests also noted a long list of rules and regulations provided by the management, which can make them feel anxious about incurring penalties. Furthermore, basic amenities such as bottled water or complimentary tea/coffee are typically not provided, requiring guests to purchase these items themselves.