The Orion - Greater Kailash

This hotel is widely recognized for its central location in Greater Kailash, which many guests consider its most significant advantage, offering easy access to markets and local attractions. While many guests highlight the cleanliness and comfort of the rooms, along with the tasty food and generally good service, there is notable mixed feedback regarding staff professionalism and room maintenance. The hotel caters well to a diverse range of guests, including families and couples seeking a convenient base for leisure, as well as corporate guests looking for a functional stay. To ensure a pleasant experience, it is advisable to inspect your room upon arrival due to inconsistent quality reports and to clarify hot water availability, as timings can be limited.

Facilities & Amenities
Guests generally find the hotel's amenities satisfactory, contributing to a comfortable stay. The Wi-Fi is often praised for being strong and fast, facilitating both work and leisure. Rooms are typically equipped with air conditioning, a minibar, and a coffee maker, providing essential conveniences. While some guests appreciate the presence of an elevator, there have been isolated reports of it being out of service, causing inconvenience. The hotel also benefits from having a popular coffee shop directly adjoining the premises, offering easy access to quality beverages. However, some guests have noted issues with the air conditioning not working effectively in certain rooms and a lack of a refrigerator in others, which can impact comfort.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests commend the rooms for being spotless, clean, and having a fresh smell, often highlighting comfortable beds and modern bathrooms. These positive experiences describe rooms as spacious, well-maintained, and conducive to a peaceful stay. However, a significant number of reviews report issues such as rooms reeking of cigarette smoke, being moldy, damp, or having an unpleasant smell. Complaints also include dirty linen, worn-out paint and floors, broken tiles, and unhygienic bathrooms where water floods the area. Furthermore, the availability of hot water is a recurring concern, with many guests reporting limited hours or complete absence, and some finding the AC noisy.

Dining & Food Quality
The hotel's dining experience receives varied but generally positive feedback regarding food quality. Many guests consistently praise the tasty food and describe the breakfast buffet as excellent, offering a wide range of delicious options. The quality of the food served in the restaurant is often highlighted as a strong point, with guests enjoying both local and international dishes. However, some reviews express disappointment with the breakfast, citing limited options, overly oily food, and a perceived lack of freshness in items like juice. A significant concern raised by several guests is the unhygienic dining area, particularly during periods of renovation, with reports of construction dust, flies, and dirty tablecloths, which detracts from the overall dining experience.

Location & Accessibility
The hotel's central location in Greater Kailash is overwhelmingly cited as its primary advantage and a major draw for guests. It is described as easily accessible and conveniently situated near the M block market, offering proximity to various shopping, dining, and entertainment options. Guests appreciate being within walking distance or a short ride to many popular attractions and having easy access to public transport, including auto-rickshaws and metro stations, which simplifies getting around the city. While the location is generally considered excellent, some guests have reported challenges with parking, mentioning issues like lack of assistance, vehicle damage, and restricted access due to colony gates closing at night, making it less ideal for those traveling with their own vehicles.

Staff & Service
Guest feedback on staff and service is quite polarized. Many reviews commend the staff for being friendly, helpful, attentive, and polite, highlighting their efficiency during check-in and their responsiveness to requests. Guests often praise the good room service and the overall cooperative attitude of the team, contributing to a pleasant stay. However, a notable number of guests report highly negative experiences, describing the customer service as horrific, with staff being unresponsive, unfriendly, impolite, and even rude. There are specific complaints about staff forcing 5-star ratings, demonstrating unprofessional behavior, and in extreme cases, invading guest privacy or being under the influence, leading to highly disappointing and stressful encounters for some.

Additional Information
Guests should be aware of certain policies and conditions that may impact their stay. The hotel has a policy regarding drinking water, providing only one liter per room, with additional bottles incurring a charge. Some guests have noted that the hotel appears to be undergoing renovation, which, while aiming for improvement, has sometimes led to issues like noise, construction materials in corridors, and an unhygienic breakfast area. There have been instances where guests felt the hotel's advertised star rating did not align with the actual quality of the facilities, perceiving it as lower than claimed. Furthermore, some guests have reported specific room issues such as a lack of a mirror or non-functional TVs and ACs, which were not promptly resolved.