Hotel Uppal International 'NEW DELHI'

This hotel is frequently praised for its spacious rooms and the exceptionally friendly and helpful staff, which many guests highlight as a significant positive. Its central location near the New Delhi train station is also a key feature, making it a convenient base for exploring the city. The hotel appears to be a suitable choice for sightseers and explorers due to its accessibility to local attractions and the staff's willingness to assist with travel arrangements. Families may also find the large rooms accommodating for their needs. To make the most of your stay, guests are advised to leverage the staff's local knowledge for navigating the area and arranging transportation, and to manage expectations regarding certain aspects of maintenance and cleanliness.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed. While some guests appreciate the presence of Wi-Fi, many report issues with its reliability, noting that it can be slow or even absent on certain floors. Similarly, the availability of hot water for showers is inconsistent; some guests confirm its presence and good pressure, while others experience a complete lack of hot water or a functional water heater. The hotel is described as having centrally controlled air conditioning, which some found effective, but there were instances where the AC was reportedly switched off during the night. Overall, while basic amenities are present, their consistent functionality and availability are areas of concern for some visitors.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly varied feedback. Many guests commend the spacious rooms and find the beds comfortable, leading to a restful sleep. Some also note that rooms are cosy and clean, particularly after recent renovations. However, a significant number of reviews highlight considerable issues with cleanliness, describing rooms as dirty with dirty bedsheets and an unpleasant phenyl odor. Concerns extend to the washrooms, which are often cited as poorly maintained with drainage problems and improper cleaning. Guests also report finding old and dirty furniture, non-hygienic towels, and even cockroaches, indicating a general lack of consistent upkeep and hygiene standards.

Dining & Food Quality
Feedback regarding dining and food quality is predominantly negative, though some positive experiences are noted. Most guests express dissatisfaction with the food quality, describing it as "pathetic" or not tasting good. Many reviews mention that the hotel lacks a proper restaurant and that food, including breakfast, is often sourced from outside, leading to concerns about its freshness and taste. While a few guests found the breakfast to be delicious and served promptly, others reported it as "poor," "very simple," or "very bad." There were also instances where guests were charged extra for breakfast items despite it being included in their booking, and the breakfast area itself was described as dirty and messy.

Location & Accessibility
The hotel's location garners mixed but generally positive reviews. Many guests appreciate its central position and proximity to the New Delhi train station, making it convenient for travel and exploring nearby markets and shops on foot. Some found it to be a good place, tucked away from significant road noise, offering a sense of peace. However, a notable number of guests found the location to be problematic due to extremely heavy traffic, making it difficult to access and navigate the surrounding area. This traffic can significantly impact travel plans, requiring guests to allocate extra time for commuting.

Staff & Service
The staff and service at this hotel are overwhelmingly praised by guests. Many reviews highlight the friendly staff, describing them as helpful, cooperative, humble, and accommodating. Guests frequently commend their willingness to go out of their way to assist with requests, provide local guidance, and ensure a comfortable stay. Specific mentions include efficient check-in processes and attentive room service, though some guests did experience issues with the consistency of room service, such as forgotten items or a lack of basic amenities. Despite these occasional service lapses, the staff's positive demeanor and dedication to guest satisfaction are consistently noted as a major strength of the hotel.