Iris Park Hotel New Delhi

This hotel is consistently praised for its central location and the exceptional helpfulness of its staff, making it a standout choice for various travelers. Its signature feature is the harmonious blend of a convenient urban setting with a commitment to guest satisfaction, often described as offering a five-star like experience at a more accessible price point. The hotel is particularly well-suited for business travelers seeking efficiency, families looking for a comfortable base, and individuals visiting for visa appointments due to its proximity to relevant offices. Couples and solo travelers also find it appealing for short stays or transit. To maximize your experience, guests recommend communicating any specific room preferences, such as a non-smoking room, upon booking, and appreciating the staff's proactive assistance with local transport and dietary needs.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay, though feedback on some aspects is mixed. Most guests appreciate the availability of Wi-Fi, noting it is generally fast and reliable, though some experienced patchy signals or connectivity issues. In-room amenities like kettles with complimentary water bottles, tea, and coffee are widely appreciated, although a few guests wished for a dedicated coffee machine. The provision of washroom supplies and toiletries is generally good, with some guests finding them ample, while a few reported insufficient stock. The lobby is frequently highlighted as a pleasant and well-maintained space, often described as sunny and spacious, contributing to a welcoming first impression.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless, hygienic, and well-maintained, which significantly enhances the overall stay. While many find the beds comfortable, ensuring a restful night's sleep, some guests reported uncomfortable beds or issues like holes in bedsheets and uncleaned spots. Feedback on room size is varied; some rooms are noted as spacious, while others are described as small or congested, with a few finding them overpriced relative to their size. Noise levels are generally well-managed, with many guests appreciating the quiet rooms and the hotel's location in a horn-free zone. However, the bathroom condition receives mixed reviews, with some guests reporting issues such as mold, broken tiles, blocked drainage, or old, unpleasantly smelling towels, contrasting with others who found them clean and well-equipped.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners mixed but generally positive feedback. Many guests describe the breakfast as tasty, sufficient, and good, with a decent spread that includes both Indian and continental options, often served hot. However, some guests noted that the breakfast variety could be improved, with limited options, and a few found the overall meal quality to be poor. The general food quality for other meals, including room service, is highly praised by most guests, who describe it as delicious, very good, and even outstanding, with some highlighting specific dishes like biryani. The hotel's kitchen is noted for being open to suggestions and modifications, and the ability to order food to the room is a convenient service, though one guest reported receiving stale food for dinner.

Location & Accessibility
The hotel's central location is a significant advantage, frequently cited as one of its strongest features. Guests appreciate its proximity to various attractions, making it ideal for exploring the city. It is conveniently situated near embassies, government institutions, and good dining options, often within walking distance. The hotel's accessibility is further enhanced by its position roughly halfway between the airport and Old Delhi, simplifying travel for many. While some guests note that it is close to good tourist spots, they also mention that it might require a short walk to reach metro stations. The area is generally described as quiet, contributing to a peaceful stay despite its urban setting.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their polite demeanor, cooperative attitude, and willingness to go above and beyond, assisting with everything from taxi arrangements and tours to accommodating specific dietary needs. The check-in process is often described as smooth and quick, contributing to a positive first impression. While most interactions are positive, a few guests reported instances of unfriendliness or perceived arrogance from reception staff, and some noted difficulties with staff communication in English. Room service is available and generally efficient, though feedback on the quality of food delivered to rooms is mixed. Housekeeping services are also commended for their thoroughness and responsiveness.