Lemon Tree Hotel, Udyog Vihar, Gurugram

This hotel, recognized as the original property of its chain, offers a distinctive and established experience, particularly appealing to business travelers and those on official visits due to its highly central location. Guests consistently highlight the exceptional staff service, noting their politeness and helpfulness, alongside the delicious and hygienic food as primary reasons for a positive stay. The overall cleanliness of the premises, including rooms and common areas, also receives frequent praise. While many appreciate the comfortable and well-maintained accommodations, some guests note that the room sizes can be quite compact, making it an ideal fit for solo travelers or those prioritizing location and service over expansive living space. To enhance your visit, it is advisable to manage expectations regarding room dimensions and to fully enjoy the highly praised dining options and the attentive service provided by the team.

Facilities & Amenities
The hotel provides a range of facilities aimed at enhancing guest comfort and convenience. Most guests appreciate the availability of Wi-Fi, ensuring they can stay connected, though some experienced intermittent connectivity issues or found the signal to be unstable at times. While a fitness center is available for guest use, many reviews indicate it is quite small, with limited equipment, and some found it to be in need of updates, describing it as a compact space. The hotel also features a pleasant garden area, which is consistently described as well-maintained and clean, offering a tranquil space for relaxation and a breath of fresh air. In-room amenities are generally well-regarded, with guests noting that essential supplies are provided, and some even mentioned a welcome cookie platter upon arrival, adding a thoughtful touch to their stay.

Cleanliness & Room Comfort
Guests frequently praise the cleanliness and hygiene of the rooms, consistently describing them as well-maintained and neat. The beds are generally found to be comfortable, contributing to a restful stay. However, a recurring theme in reviews is the room size, with many guests noting that the rooms are quite small, compact, or even claustrophobic, which can impact the overall comfort, especially for longer stays. Similarly, bathrooms are often described as tiny, with some guests finding them lacking in space or even reporting issues with cleanliness upon arrival. Feedback on air conditioning is mixed, with some units not functioning optimally or causing unusual smells. Despite these concerns, the rooms are generally reported to be noise-free, allowing for a peaceful environment.

Dining & Food Quality
The food quality at the hotel consistently receives high praise, with guests describing meals as delicious, tasty, and hygienic, often feeling like home-cooked food. The breakfast buffet is particularly highlighted for its good variety and healthy options, catering to diverse tastes and ensuring a satisfying start to the day. Many guests appreciate the attentive service in the restaurant, noting that staff are responsive and food is served promptly, enhancing the overall dining experience. A unique and highly valued aspect of the dining experience is the direct chef interaction, with chefs often personally engaging with guests to gather feedback and even prepare customized dishes, creating a personalized and welcoming atmosphere. The ambience of the restaurant is also frequently commended, contributing to an enjoyable dining experience for both breakfast and dinner.

Location & Accessibility
The hotel boasts a highly central location, making it particularly convenient for business travelers due to its close proximity to major office areas and tech parks like Cyber City and Udyog Vihar. It is also well-regarded for its accessibility to the airport, with many guests finding it a practical choice for early morning or late-night flights. The hotel's position near the Aerocity Metro Station further enhances its connectivity to various parts of the city. While its immediate surroundings are described as an industrial area, which some found dusty or less appealing for walking, the hotel itself is considered a safe and convenient base. Parking facilities are available and generally well-regarded by guests.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional politeness, helpfulness, and attentiveness. Guests frequently highlight the warm and welcoming demeanor of the entire team, from the front desk to the restaurant staff and housekeeping. The check-in and check-out process is often described as quick and efficient, contributing to a smooth experience. Many reviews commend the staff's proactive approach, such as assisting with luggage, providing local information, or even arranging specific requests like medicines. The housekeeping team is particularly noted for their thoroughness in maintaining room cleanliness, while the restaurant staff are praised for their prompt service and friendly interactions, making guests feel valued and cared for throughout their stay.

Additional Information
This hotel holds a unique distinction as the original property of its chain, which some guests perceive as contributing to its established service quality and a sense of heritage. However, this also means the property is older, and some reviews suggest it could benefit from revamping or updates to its infrastructure to align with modern expectations. It is generally considered a budget-friendly option for its location and services, particularly for short business stays where practicality is key. Guests have noted the presence of staff members with hearing and speech impairments, which is seen as a positive and inclusive aspect of the hotel's operations, adding to its welcoming environment. The hotel also offers a 24-hour gym, providing flexibility for workouts, though its size and condition have received mixed feedback from users.