Leo Palace Hotel

The hotel is primarily chosen for its strategic location and affordability, making it a popular choice for budget travelers and those attending events at WTC KL or the International Book Fair. Its signature feature is the rooftop pool which offers a fantastic view of the city skyline, including the Petronas Twin Towers. While many guests appreciate the value for money, feedback on room condition and service is mixed. Families and couples can find it suitable due to its central location and the pool amenity. To enhance your stay, consider requesting a room in the newer wing, as the older block is frequently described as outdated, and be prepared for limited on-site parking.

Facilities & Amenities
The hotel's rooftop pool is a significant draw, offering a fantastic view and a pleasant spot for relaxation, though some guests noted the pool water could be cleaner and that it is primarily for adults. In-room amenities frequently received criticism; many rooms lacked a mini-fridge and a functioning telephone to contact reception. Guests also reported issues with Wi-Fi not being consistently available in rooms, TVs not working or having limited channels, and air conditioning units being old or malfunctioning. Some encountered problems with irons and kettles having incompatible plugs. Additionally, the elevator sometimes had non-functional buttons, and a door alarm occasionally rang persistently.

Cleanliness & Room Comfort
While some guests found their rooms clean and comfortable, others reported significant issues. There were complaints of dusty rooms, stained bedsheets, and moldy or unpleasant smells. A few isolated reports even mentioned bed bugs, leading to uncomfortable stays. Room size was often described as small or cramped, especially for families, and many rooms lacked windows, which contributed to a damp or dark feel. Beds were generally found to be comfortable, though some guests noted noisy frames, thin pillows, or small blankets. Bathrooms received mixed reviews; some were clean and modern, while others had dirty toilet bowls, leakage, or lacked basic amenities like tissue or proper lighting for mirrors. Noise levels from the nearby monorail and other guests were also a concern for some.

Dining & Food Quality
Breakfast at the hotel received significant negative feedback from many guests, with reports that it was either not provided as advertised, was a small and unsatisfactory portion of basic fried rice, or that the café was closed early without prior communication. However, the hotel's location is highly praised for its proximity to numerous restaurants and food stalls, offering a wide variety of options within easy walking distance. Guests appreciated the convenience of having many choices for meals, including popular Pakistani restaurants, directly below or very close to the hotel, eliminating the need to travel far for food.

Location & Accessibility
The hotel boasts a highly strategic location, particularly for those attending events at WTC KL or the International Book Fair, as it is within easy walking distance. It offers excellent accessibility to public transportation, with LRT stations and monorail stops nearby, making it convenient to explore Kuala Lumpur's city center, including Petronas Twin Towers and the night market. Guests appreciate being close to Sunway Putra Mall and having numerous restaurants and grocery stores in the vicinity. Parking is available, often free, but guests frequently noted it is limited and can be a challenge to secure, especially during peak times, sometimes requiring guests to wait for a spot.

Staff & Service
Feedback on staff and service was mixed. While many guests found the staff friendly and helpful, particularly during check-out or with inquiries about public transport, others reported instances of unfriendly or arrogant behavior, especially from front desk personnel. The check-in process was a recurring point of frustration for some, with reports of delays due to rooms not being ready, booking IDs not being found, or guests being assigned rooms different from their booking, sometimes in an older, less desirable block. Housekeeping generally received positive remarks for changing towels daily, but some guests noted a lack of "make up room" signs and issues with amenities not being refilled. Attempts to contact the front office by phone were sometimes unsuccessful.

Additional Information
Guests should be aware that the hotel comprises an older block and a newer wing, with the old block often described as outdated, small, and having a run-down appearance in common areas like the lobby and hallways. Some areas suffered from poor lighting and flickering lights, contributing to an unpleasant environment. The carpets in corridors were noted to be worn or torn. While the hotel is generally considered a budget-friendly option, some guests felt the overall condition and service did not always match expectations or a 3-star rating. A few guests also mentioned the absence of a prayer mat in the rooms, which could be an inconvenience for some.