Super OYO 43959 Astana Hotel

The hotel's strategic central location is its defining feature, placing guests within easy reach of local markets and a wide array of eateries, making it an ideal choice for budget travelers and sightseers who prioritize accessibility to the city's vibrant core over luxurious accommodations. Its proximity to key attractions and dining options is consistently highlighted as a major advantage. While the staff generally receives praise for their helpfulness and responsiveness, a significant and recurring concern revolves around the hotel's cleanliness and the overall maintenance of its rooms. Guests should manage their expectations regarding the condition of the facilities, as the affordable price point often reflects the basic nature of the amenities provided. To ensure a more comfortable stay, it is advisable to confirm the availability of essential in-room items upon arrival and be prepared for a no-frills experience focused primarily on location and convenience.

Facilities & Amenities
The hotel offers several convenient facilities that enhance the guest experience. A functional lift provides easy access to rooms on upper floors, which is appreciated by many. Parking is readily available, often free and located conveniently behind the hotel, alleviating concerns for guests traveling by car. The Wi-Fi connection is generally reported as reliable, allowing guests to stay connected. However, there are consistent reports of issues with essential amenities. Many guests experience problems with the water heater, finding it non-functional or providing only cold water. Similarly, the air conditioning units are frequently described as problematic, either being dusty, not cooling effectively, or completely broken. Basic in-room provisions such as kettles, cups, toilet paper, and shampoo are often noted as missing, requiring guests to request them or bring their own.

Cleanliness & Room Comfort
This area represents a significant challenge for the hotel, with numerous guests expressing strong dissatisfaction. Rooms are frequently described as dirty, featuring stained walls, dusty floors, and uncleaned linen that can be smelly, unwashed, or even visibly soiled. The bathrooms are a particular point of concern, consistently noted for being filthy, having pervasive mold, sticky floors, unscrubbed toilets, and leaky pipes that necessitate turning off the main water supply. A recurring and highly unpleasant issue is the presence of cockroaches within the rooms. Beyond cleanliness, room comfort is also affected; some guests report creaky beds and thin pillows, impacting sleep quality. The overall impression is that rooms are often outdated and poorly maintained, contributing to an uncomfortable stay.

Location & Accessibility
The hotel's central location is widely regarded as its most significant advantage, making it highly convenient for exploring the city. Guests consistently praise its proximity, noting it is within easy walking distance of vibrant local markets such as Pasar Tanjung and the popular night market. A diverse array of restaurants and shops are also just steps away, providing ample dining and retail options. The hotel is strategically situated near key public transport hubs, including the bus terminal and UTC, and is also close to the ferry terminal, facilitating travel. For those arriving by car, parking is available and often free behind the hotel, adding to the overall accessibility and convenience for guests.

Staff & Service
The staff at the hotel generally receive positive feedback for their demeanor and helpfulness. Most guests commend them for being friendly, professional, efficient, and cooperative, particularly during the check-in process and when assisting with room changes or specific requests. Many appreciate their responsiveness in addressing issues, such as providing room service or resolving immediate concerns. However, some guests have reported less satisfactory experiences, citing instances of unresponsive staff when attempting to amend bookings or when dealing with more complex complaints. Despite these isolated incidents, the prevailing sentiment is that the staff strive to be accommodating and provide a generally positive service experience.

Additional Information
Guests should be aware of several recurring issues that may impact their stay. A common point of feedback is that many rooms lack windows, which can be a surprise for some visitors. There are frequent reports of access cards malfunctioning, leading to delays and frustration when trying to enter rooms. While the hotel is positioned as a budget option, some guests feel that the overall condition and lack of amenities do not always justify the price. It is advisable for guests to proactively confirm the presence of essential items like toilet paper and kettles upon check-in, as these are often reported as missing. Additionally, some guests have experienced issues with booking amendments or cancellations, suggesting a need for clearer communication regarding hotel policies.