Super OYO 89678 Ady Hotel

This hotel is primarily suited for budget travelers, solo travelers, and those on business trips near Unisza and UMT, offering a basic stay at an affordable price. Its main appeal lies in its strategic location close to various local amenities. However, guests frequently report significant issues with cleanliness, the overall condition and size of the rooms, and particularly problematic booking and check-in experiences. It is generally not recommended for families with young children or elderly guests due to challenging physical aspects of the property. To ensure a smoother stay, it is advisable to confirm all booking details directly with the hotel prior to arrival to avoid unexpected charges, and guests might consider bringing their own towels and essential toiletries.

Facilities & Amenities
The hotel provides some basic amenities, including a Coway water dispenser available on the first floor, and an iron with an ironing board often found in the rooms, though their functionality can be inconsistent. While air conditioning is present, many guests report it to be ineffective or not cooling sufficiently, and the water heater is frequently cited as faulty, providing inconsistent temperatures. Televisions in rooms often malfunction or offer very limited channels. Guests also note that Wi-Fi connectivity is generally slow or unreliable, and there is an insufficient number of electrical outlets. A recurring concern is the hotel's stairs, which are consistently described as very steep and potentially dangerous, posing a challenge for children and older guests. Some rooms are also criticized for lacking windows, leading to a confined feel.

Cleanliness & Room Comfort
Cleanliness is a major and consistent point of contention among guests. Bed sheets and pillowcases are frequently reported as dirty, stained, smelly, and causing skin irritation, with many guests suspecting they are not changed between stays. Rooms are often described as small, cramped, dusty, and emitting unpleasant odors, with visible cobwebs, ants, and numerous mosquitoes. The walls are noted to be dirty or have peeling paint. Bathrooms receive particularly harsh criticism, often found to be dirty, with clogged drains, widespread mold or fungus, missing toilet seat covers, leaking sinks, and broken shower heads. Basic amenities like soap and toilet paper are often absent. Noise from outside, coupled with thin walls, frequently disturbs guests' sleep, and some report that the beds themselves are noisy or broken.

Location & Accessibility
The hotel benefits from a strategic location, being conveniently situated near Unisza and UMT, the airport, and easily accessible from the main road. Guests appreciate its proximity to a wide array of local restaurants, food stalls, and convenience stores such as Eco-Shop, making it easy to find meals and necessities. However, parking is a significant and frequently highlighted challenge. Spaces are often limited, unreserved, and described as dark and lacking security cameras, making it difficult for guests to find a spot, especially during peak hours or late at night.

Staff & Service
Feedback regarding staff and service is predominantly negative. Reception staff are frequently reported as absent from the counter, rude, unhelpful, and unprofessional, often prioritizing personal conversations over assisting guests. Many guests experienced significant issues during check-in, including being charged unexpected additional amounts beyond their online booking price, with staff refusing to provide clear explanations or issue refunds. Communication between the hotel and online booking platforms is consistently poor, leading to instances of overbookings and rooms being unavailable upon arrival. Housekeeping is a recurring complaint, with rooms often not cleaned properly or at all during multi-night stays, contributing to the overall dissatisfaction with cleanliness.

Additional Information
A pervasive issue for many guests is the discrepancy between online booking prices and the actual amount charged at the hotel, with numerous reports of guests being forced to pay significantly more upon arrival. The hotel often justifies these additional charges by claiming online prices are too low or that their systems are not updated, and frequently refuses refunds for these extra payments or for rooms that were overbooked. Guests also note a general lack of room service and report difficulties or unexpected fees related to late check-out. Some rooms are criticized for having poor privacy, particularly in bathrooms with open vents or thin walls that allow sounds to carry easily.