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    The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur (Kuala Lumpur, Malaysia)

    The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur (Kuala Lumpur, Malaysia)

    About The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur

    Catering to both the leisure and business traveler, St Giles The Gardens-Grand Hotel and Residences is a luxury hotel offering over 600 guest rooms and residences in Mid-Valley City. All rooms include free Wi-Fi, air conditioning, satellite TV, DVD player, kitchenette with refrigerator and microwave, minibar, iron and ironing board, private bathroom, tea and coffee making facilities. Hotel amenities include 24-hour front desk, business center, meeting rooms, conference space, fitness facilities, on site shopping, hair salon, indoor and outdoor swimming pool, childcare services and ATM/banking. On site dining is available at The Spread restaurant, which is open for breakfast, lunch and dinner. 24-hour room service is also offered. St Giles The Gardens-Grand Hotel and Residences is 7-minutes’ walk from the Mid Valley Mega Mall. The Kuala Lumpur Bird Park and the Lake Gardens are easily accessible by public transport or taxi.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa(Unavailable)
    • Parking
    • Pets (Unavailable)
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    • LocationExcellent  (9.1 / 10)
    • RoomsVery good  (8.2 / 10)
    • ServiceVery good  (8.3 / 10)
    • CleanlinessExcellent  (8.7 / 10)
    • Value for moneyGood  (7.8 / 10)

    Positive Reviews

    positive:

    Good location for shopping

    The hotel is well placed for shopping and is in close proximity to the shopping malls. The Mid Valley Mega Mall for example is 7-minutes' walk from the hotel. A choice of restaurants are within easy walking distance. Bintang Walk and Petaling Street (Chinatown) are a 10-minute drive away. .

    positive:

    Great dining experience

    The onsite restaurant which offers beautiful views overlooking the Klang River is open daily. Many guests commented that the restaurant offers a variety of delicious local and international dishes. It also Staff have also been described as friendly, considerate and professional.

    positive:

    Comfortable rooms

    The rooms were found to be spacious, generally clean, well appointed and comfortable.


    Negative Reviews

    negative:

    Occasional poor customer service

    While most customer service reviews were very positive, some guests had negative customer service experiences. Some guests felt that the front desk staff were unprofessional, reporting that at times the check-in service was slow and guest rooms were not always ready at the required time.

    negative:

    5-star rating has been questioned

    Some guests felt that the service and amenities offered fell short of this hotels' 5-star rating. Complaints included that only one bottle of complimentary water was offered during the stay. The hotel does not provide free parking and some guests found the parking prices to be expensive. While most reviews regarding the restaurant were positive, some guests considered the breakfast buffet to be expensive for what was offered.

    negative:

    Cleanliness needs attention

    Some guests felt that the furnishings were old and outdated. While not the majority of reports, several guests commented that the floors were stained and the bathrooms were not thoroughly cleaned.


    All amenities

    Property amenities
    1. Café
    2. Entrance hall/lobby
    3. Express check-in
    4. Lift
    5. Gym
    6. Parking
    7. Hotel bar
    8. Outdoor swimming pool
    9. Hotel safe
    10. Conference rooms
    11. Non-smoking rooms
    12. Restaurant
    13. 24-hour reception
    14. Laundry service
    15. Room service
    16. Fax/Modem access
    17. Concierge
    18. Free WiFi in public areas
    19. Valet parking
    20. Infinity pool
    21. Pool
    22. Housekeeping
    23. Free WiFi
    24. Breakfast
    25. EV charger
    26. Hand sanitizer provided
    27. Temperature screening
    28. Safe distance
    29. Response protocol
    30. Online check-in/check-out
    31. New safety protocols
    32. Cashless payment
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Ironing board
    3. Television
    4. Hairdryer
    5. Electric kettle
    6. Air conditioning
    7. Minibar
    8. Satellite TV
    9. Desk
    10. Safe
    11. WiFi
    12. Free WiFi (rooms)
    13. Coffee machine
    Sports facilities
    1. Fitness
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 14:00
    2. Check out: 12:00

    Contact

    Mid Valley City, Lingkaran Syed Putra,  59200,  Kuala Lumpur,  Malaysia
    Telephone: +60(3)22681188 | Fax: +60(3)22848998 | 

    Frequently Asked Questions about The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur

    • Is there a pool area at The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur?

      Yes, The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur offers 2 pool areas.

    • Are pets allowed at The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur?

      No, The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur doesn’t allow pets.

    • Is parking available at The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur?

      Yes, The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur?

      Check-in at The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur is available from: . Check-out time is by .

    • Where is The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur located?

      The Gardens – A St Giles Signature Hotel & Residences, Kuala Lumpur is located in Mid Valley City, Lingkaran Syed Putra, 59200, Kuala Lumpur, Malaysia.

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