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The Gardens Hotel & Residences (Kuala Lumpur, Malaysia)

The Gardens Hotel & Residences (Kuala Lumpur, Malaysia)

About The Gardens Hotel & Residences

Catering to both the leisure and business traveler, St Giles The Gardens-Grand Hotel and Residences is a luxury hotel offering over 600 guest rooms and residences in Mid-Valley City. All rooms include free Wi-Fi, air conditioning, satellite TV, DVD player, kitchenette with refrigerator and microwave, minibar, iron and ironing board, private bathroom, tea and coffee making facilities. Hotel amenities include 24-hour front desk, business center, meeting rooms, conference space, fitness facilities, on site shopping, hair salon, indoor and outdoor swimming pool, childcare services and ATM/banking. On site dining is available at The Spread restaurant, which is open for breakfast, lunch and dinner. 24-hour room service is also offered. St Giles The Gardens-Grand Hotel and Residences is 7-minutes’ walk from the Mid Valley Mega Mall. The Kuala Lumpur Bird Park and the Lake Gardens are easily accessible by public transport or taxi.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

8.6
trivago Rating Index based on 1241  reviews from:
  • Hotels.com(8.6/10),
  • Agoda(8.4/10)
  • LocationExcellent  (9.1 / 10)
  • RoomsVery good  (8.2 / 10)
  • ServiceVery good  (8.3 / 10)
  • CleanlinessExcellent  (8.7 / 10)
  • Value for moneyGood  (7.8 / 10)

Positive Reviews

positive:

Good location for shopping

The hotel is well placed for shopping and is in close proximity to the shopping malls. The Mid Valley Mega Mall for example is 7-minutes' walk from the hotel. A choice of restaurants are within easy walking distance. Bintang Walk and Petaling Street (Chinatown) are a 10-minute drive away. .

positive:

Great dining experience

The onsite restaurant which offers beautiful views overlooking the Klang River is open daily. Many guests commented that the restaurant offers a variety of delicious local and international dishes. It also Staff have also been described as friendly, considerate and professional.

positive:

Comfortable rooms

The rooms were found to be spacious, generally clean, well appointed and comfortable.


Negative Reviews

negative:

Occasional poor customer service

While most customer service reviews were very positive, some guests had negative customer service experiences. Some guests felt that the front desk staff were unprofessional, reporting that at times the check-in service was slow and guest rooms were not always ready at the required time.

negative:

5-star rating has been questioned

Some guests felt that the service and amenities offered fell short of this hotels' 5-star rating. Complaints included that only one bottle of complimentary water was offered during the stay. The hotel does not provide free parking and some guests found the parking prices to be expensive. While most reviews regarding the restaurant were positive, some guests considered the breakfast buffet to be expensive for what was offered.

negative:

Cleanliness needs attention

Some guests felt that the furnishings were old and outdated. While not the majority of reports, several guests commented that the floors were stained and the bathrooms were not thoroughly cleaned.


All amenities

Property amenities
  1. Café
  2. Entrance hall/lobby
  3. Express check-in
  4. Lift
  5. Gym
  6. Parking
  7. Hotel bar
  8. Outdoor swimming pool
  9. Hotel safe
  10. Conference rooms
  11. Non-smoking rooms
  12. Restaurant
Accessibility
  1. Wheelchair accessible
  2. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Television
  4. Hairdryer
  5. Electric kettle
  6. Air conditioning
  7. Cosmetic mirror
  8. Minibar
  9. Satellite TV
  10. Desk
  11. Telephone
  12. Safe
Sports facilities
  1. Fitness
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 14:00
  2. Check out: 12:00

Contact

Mid Valley City, Lingkaran Syed Putra , 59200 , Kuala Lumpur , Malaysia
Telephone: +60(3)22681188 | Fax: +60(3)22848998 | 

Frequently Asked Questions about The Gardens Hotel & Residences

  • Is there a pool area at The Gardens Hotel & Residences?

    Yes, The Gardens Hotel & Residences offers 2 pool areas.

  • Are pets allowed at The Gardens Hotel & Residences?

    No, The Gardens Hotel & Residences doesn’t allow pets.

  • Is parking available at The Gardens Hotel & Residences?

    Yes, The Gardens Hotel & Residences provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at The Gardens Hotel & Residences?

    Check-in at The Gardens Hotel & Residences is available from: . Check-out time is by .

  • Where is The Gardens Hotel & Residences located?

    The Gardens Hotel & Residences is located in Mid Valley City, Lingkaran Syed Putra, 59200, Kuala Lumpur, Malaysia.