JEN Penang Georgetown by Shangri-La

Magazine Road, Georgetown10300GeorgetownMalaysia
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About JEN Penang Georgetown by Shangri-La

The Hotel Hotel Jen Penang by Shangri-La, formerly Traders Hotel Penang, is positioned in the hub of Georgetown amongst fantastic shopping and various amenities.

Guest rooms include Wi-Fi, en suite bathroom, complimentary toiletries, air conditioning safe, and desk.

There are a number of extra-curricular activities for guest to enjoy. An outdoor pool, 24-hour health club, business and conference center, concierge service, free self parking, round trip airport shuttle for an additional charge, and a limousine/town car service are also available.

The hotel restaurant serves a buffet breakfast, lunch, and dinner. Guests also have access to 24-hour room service. Refreshing drinks are served at one of the hotel's two bars. Snacks and refreshments are available at the hotel lounge.

Just 15-minutes from Bayan Lepas Industrial Zone and the Penang International Airport, Hotel Hotel Jen Penang by Shangri-La has various tourist attractions within the vicinity of the premises.


Magazine Road, Georgetown, 10300, Georgetown, Malaysia
Telephone: +60 42622622 | Fax: +60 42626526 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Beach / Sun umbrellas
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Steam room


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Convenient For Attractions

The hotel is within walking distance to the various attractions in the area. The shopping mall and eateries are just a few steps away.

Breakfast Is Not Bad

The breakfast is adequate at the hotel. There is fresh, dark bread and a variety of cheeses amongst other things. The menu has a decent variety of choices.

Transport To Other Properties Is No Problem

A free shuttle service is available to take you to various properties. The hotel is also near the main public bus terminal.

Negative Reviews

Old, Old, Old

The hotel is not really modern at all. The furniture is passe, the design is old, the bathroom needs updating, it's not an inspiring décor. It is more like the 70s with the old clunkier TVs. The bathroom has mold, insulting smells can be found around the facility, and light fixtures are hanging off the wall.

Wishy-Washy Staff

The hotel staff are not very accommodating. Any issues you have to tackle them yourself and they don't want to take responsibility for any mistakes they make either. If there is a mix-up with your reservation, they will have you here, there, and everywhere! Staff are simply not very welcoming.

It's Just Average

If you are looking for something posh, you are not going to get it. However, if the basics will do then this hotel might interest you. Nonetheless, it does not seem to be worth the money you pay.

Rating Overview

Rating trivago Rating Index based on 1661 reviews across the web
8.4 /10
  • Expedia
    8.8 /10
    8.9 /10
  • Zoover
    7.5 /10
    10 /10
  • Other Sources
    7.7 /10
8.4 out of 10 based on 1661 reviews