Best Western East Towne Suites

4801 Annamark Drive53704-7402MadisonUSA
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About Best Western East Towne Suites

Best Western East Towne Suites is a hotel situated in Madison that features an indoor swimming pool, complimentary breakfast, a spa tub and a central location close to the airport and town centre.

Non-smoking rooms feature cable television, coffee and tea facilities, air conditioning, complimentary toiletries, a hair dryer and a kitchenette with a refrigerator and microwave.

Services and amenities offered at the hotel include free airport shuttle, complimentary Wi-Fi, 24-hour convenience store, a fitness centre, free parking, room service, 24-hour front desk and luggage storage.

A complimentary buffet breakfast is served each morning and includes hot and cold locally-produced items and fresh coffee.

Best Western East Towne Suites is located close to the University of Wisconsin, East Towne Mall and Dane County Regional Airport.  Shopping, dining and entertainment are available nearby.

Contact

4801 Annamark Drive, 53704-7402, Madison, WI, USA
Telephone: +1(608)2442020 | Fax: +1(608)2443434 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • PC with internet
  • Pets allowed
  • Restaurant
  • Room service
  • Washing machine

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Solarium
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-out: 11:00

Positive Reviews

Spacious, Comfortable and Clean Rooms

The guest rooms at Best Western East Towne are quite spacious and clean with comfortable beds and furnishings. Guests also reported that the Wi-Fi always works, the walls are soundproof, there's lots of water pressure in the shower and there are plenty of modern amenities. .

Very Friendly and Accommodating Staff

Guests reported being welcomed by friendly staff who checked them in immediately. Staff members are also very knowledgeable about the hotel and area, they are always smiling and asking lots of questions to ensure guests are getting the most out of their stay and issues are rectified immediately and effectively no matter how busy they are. .

Relaxing, Convenient Location

The hotel is situated on a quiet street in a relaxing area that is free from traffic noise while still being close to many of the local attractions including the city centre. It's easily-accessible to a major highway and a number of shops and restaurants.

Negative Reviews

Guest Rooms are Small and Uncomfortable

Guests reported that the rooms at Best Western East Towne are smaller than they were led to believe based on the website pictures and the beds and furnishings are uncomfortable. Also reported was a lack of natural light, dated decor, a strange smell and malfunctioning appliances. .

Unhelpful, Insensitive Staff

Some staff members at this hotel are unfriendly and unhelpful when dealing with guests. Guests reported that they are insensitive towards the needs of individual guests and issues that arise in their rooms, they become defensive when complaints are made, they don't listen to what guests have to say and there have even been reports of staff refusing to deal with certain issues. .

Poor-quality Breakfast

Guests reported that the food served at breakfast is of poor quality and is served cold and undercooked. Also reported was unfriendly and slow service.

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Rating Overview

Rating trivago Rating Index based on 1929 reviews across the web
8 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    7.9 /10
8 out of 10 based on 1929 reviews