Residencia Polanco

Newton 272. Col. Chapultepec Morales11570Mexico CityMexico
Show more hotels

About Residencia Polanco

Residencia Polanco is beautifully situated along a tree-lined street in Mexico City’s upscale Polanco district, just under two kilometres from the notable Modern Art Museum. The traditional, family-friendly residence features an on-site café.

The classically decorated suites are equipped with cable TV, sitting areas, and private bathrooms with free toiletries. Most rooms have kitchenettes with microwaves and coffee makers. Upgraded units boast balconies and separate living rooms.

Laundry service and travel assistance, as well as airport transfer arrangements can be acquired at the 24-hour reception desk. Complimentary Wi-Fi access is feasible in all areas of the residence, while off-street parking is available.

Continental breakfast is provided every morning, free of charge. The in-house cafe serves Mexican and international dishes, plus light fares and beverages.

Residencia Polanco is within two kilometres of the famous National Museum of Anthropology, which showcases notable artefacts from Mesoamerican cultures, and the large Chapultepec Zoo.


Newton 272. Col. Chapultepec Morales, 11570, Mexico City, Mexico
Telephone: +52(55)52039144 | Fax: +52(55)52030966 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Lift
  • Nightclub
  • Non-smoking rooms
  • PC with internet
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Bathroom with bathtub
  • Cable TV
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage
  • Whirlpool / Hot tub


  • Accessible parking

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 13:00

Positive Reviews

Proximity to key sites

Visitors’ expectations regarding the hotel’s location are met with satisfaction. Guests indicate that convenience, accessibility, and proximity are the benefits for staying at this location. They are so close to Polanco's many historical sites and museums, many of which can be reached on foot.

Spacious accommodations

Guests are pleased to have comfortable living quarters in this property. They are contented to stay in rooms that are spacious enough, with a small living room, a kitchenette and a full bathroom. They also appreciate the large and comfortable beds.

Welcoming staff

The reception staff are commended for being friendly and accommodating. Guests are grateful for the staff’s courtesy and readiness to help, respond to queries, and answer whatever questions they may have. Additionally, guests commend the cleaning staff for trying their best to maintain cleanliness.

Negative Reviews

Lacks proper upkeep

Reviewers’ comments underline the deficiency in proper and regular maintenance of the property. They mention about floors that have patches and uneven surfaces, broken or rusted fixtures, missing in-room amenities, and kitchen without utensils.

Frustrating Wi-Fi

Guests are quite disappointed with the Wi-Fi connectivity during their stay. According to them, the Internet is not accessible from the rooms, except those close to the lobby. Besides, even when connected, data speed is very slow.

Bathroom problems

Comments from residents echo serious issues regarding the bathrooms. They mention that bathrooms need renovation, citing broken door locks, chipped tiles, and rusty fixtures. To add, they point to poor drainage maintenance that caused bathtub clogging and foul odour.

Visitors to this hotel were also interested in...

More Top Hotels

Rating Overview

Rating trivago Rating Index based on 395 reviews across the web
6.7 /10
  • Expedia
    6.4 /10
    6.4 /10
  • Other Sources
    7.6 /10
6.7 out of 10 based on 395 reviews