Best Western I City Shah Alam

A-GF-01, No. 6 Persiaran Multimedia 40000Shah AlamMalaysia
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About Best Western I City Shah Alam

Best Western I City Shah Alam offers well-appointed accommodation in the city of Shah Alam, part of the greater metropolitan area of Kuala Lumpur. The property includes a rooftop garden area with seating.

Each of the modern rooms features air-conditioning, flat-screen TVs and in-room safes. The en-suite bathrooms include a shower plus free toiletries and a hair dryer.

A fitness centre is included on site at this property, plus there is free Wi-Fi and car parking available for guests. The 24-hour front desk can assist with airport shuttle services, luggage storage and currency exchange.

The View Cafe offers breakfast, lunch and dinner services, with outdoor terrace seating available. There is also the i-Coffee café serving a variety of beverages and snacks.

Best Western I City Shah Alam is found within the i-City complex, home to a mall, amusement park, and more. Shah Alam Convention Centre is within a 15-minute drive, whilst Sultan Salahuddin Abdul Azziz Mosque is around seven kilometres away.


A-GF-01, No. 6 Persiaran Multimedia, 40000, Shah Alam, Malaysia
Telephone: +603(5521)9000 | Fax: +603(5521)9028 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Car park
  • Concierge
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

i-City location

Reviews state that this property’s position within the i-City complex is one of the primary reasons for choosing to stay with this hotel. Guests appreciate that it just a short walk from their accommodation to the shopping mall and the other leisure facilities that are included at i-City.

Good cleanliness levels

The cleanliness levels of this hotel are found to be of a good quality, according to reviews of the property. Guests often praise the condition of the rooms and suggest that adequate housekeeping is undertaken to ensure good hygiene standards.

Friendly and helpful staff

Reviews mention that the staff at this hotel provide a friendly and helpful service. Guests appreciate these traits and find that staff are willing to assist with issues that arise and generally help to create a welcoming and relaxing atmosphere on site. These compliments extend to multiple areas of the hotel including reception and restaurant staff.

Negative Reviews

Air-conditioning issues

Multiple reviews mention issues with the air-conditioning units at this hotel. Guests often point out problems relating to leaking units, plus there is also criticism given to the noise emitted. In addition, a selection of guests find that their air-conditioning does not work adequately or in some cases at all.

Small rooms

There is regular criticism given to the size of the rooms in this hotel, with a number of reviews suggesting that they are too small. This is felt to be an issue for certain guests who remark upon the consequent diminished comfort levels.

Rating Overview

Rating trivago Rating Index based on 283 reviews across the web
7.8 /10
  • Expedia
    7.8 /10
    7.7 /10
  • Other Sources
    8.0 /10
7.8 out of 10 based on 283 reviews