Abell Hotel

This hotel is highly regarded for its central location and the exceptional friendliness of its staff, making it a frequent choice for many guests, particularly business travelers and sightseers eager to explore the city's main attractions. Its proximity to the waterfront and numerous eateries is a significant draw, contributing to a convenient and engaging stay. While the hotel offers generally comfortable rooms and a good breakfast, some guests note that the property is undergoing ongoing renovation, which can lead to daytime noise. To ensure a more personalized experience, guests might consider requesting a room with a window if natural light is a priority, and it is advisable to bring a power extension due to limited power sockets in some rooms.

Facilities & Amenities
The hotel provides a range of essential facilities, though some aspects receive mixed feedback. Wi-Fi connectivity is available, with some guests praising its reliability in rooms, while others report issues with slow speeds or frequent disconnections. Guests appreciate the presence of a refrigerator, kettle, and hair dryer in the rooms, catering to basic needs. The lifts are a convenient feature for accessing different floors, though some guests noted that the sound of the lift bell could be heard in nearby rooms, potentially disrupting sleep. While a common area is available for guests to relax, some found the power sockets within the rooms to be insufficient for multiple devices. Additionally, the air conditioning units occasionally presented issues, with reports of noise, dripping, or inconsistent temperature control. Thoughtful touches like providing umbrellas for guests and offering luggage storage after checkout are well-received.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean and well-maintained, appreciating the efforts of the housekeeping team. However, some reported initial issues with dusty floors or stained pillowcases upon check-in, and a few noted the presence of insects. The room condition is frequently described as being a bit old or having a dated decor, with some rooms showing noticeable wear and tear. A recurring theme is the small rooms, with several guests expressing disappointment over the lack of window availability or very small windows that offer limited views, sometimes overlooking an interior space or a narrow alley. Bed comfort also varies, with some finding the beds and pillows to be very comfortable, while others described them as too soft or too firm, leading to discomfort. Soundproofing is a significant concern, as many guests reported high noise levels from ongoing renovations, street traffic, or neighboring rooms, impacting sleep quality. The bathroom design also drew comments, with some finding the toilet placement awkward or the shower setup leading to wet floors.

Dining & Food Quality
The hotel's dining options, particularly breakfast, generally receive positive remarks for their food quality and convenience. Many guests praise the breakfast variety, noting a good selection of dishes, including local favorites. While the buffet is often described as delicious and satisfying, some guests found the price to be a bit high for the offerings, and a few mentioned that the selection could be limited if arriving later in the morning. The restaurant located within the hotel is highlighted for its superb customer service and good food, with specific mentions of tasty dishes and a pleasant atmosphere. The carvery is also noted as a popular spot, offering a convenient dining option for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. It is situated within easy walking distance of the waterfront, numerous eateries, shopping areas, and key attractions, allowing guests to explore the city on foot. Its proximity to public transport options further enhances its accessibility. However, parking is a significant challenge, with many guests reporting limited space, difficulty finding available spots, and issues with security personnel regarding access to the basement parking area. Some guests also noted the absence of a dedicated drop-off point, which can be inconvenient.

Staff & Service
The friendly staff and helpful service are consistently praised by guests, standing out as a major positive aspect of the hotel experience. Many reviewers highlighted the attentive assistance provided by the reception team, who are described as professional, polite, and always ready to assist with requests. The quick check-in process is appreciated, and staff are often commended for their willingness to accommodate guest needs, such as room changes due to noise or early check-ins. While most interactions are positive, there were isolated reports of issues with housekeeping not replacing towels or initial cleaning oversights. Additionally, some guests experienced challenges with key card reliability and slow response times from staff during a power outage, and a few encountered unhelpful security personnel regarding parking.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovation, which is a recurring theme in reviews. While efforts are made to minimize disruption, some noise during the day is to be expected. The hotel implements a deposit policy upon check-in, typically a refundable amount, and guests are advised to keep their receipt to ensure a smooth refund process upon checkout, as some experienced initial confusion. For many, the hotel is a preferred choice for business travel suitability due to its strategic location and consistent service, making it a reliable base for work-related stays.