Asia Grand Hotel

The hotel's most notable feature is its strategic location, offering guests unparalleled access to the vibrant heart of the city, including Lee Garden and various shopping and food areas. This makes it an ideal choice for budget travelers, shoppers, and food enthusiasts who prioritize convenience and accessibility over modern amenities. While many guests appreciate the hotel's affordability and central position, feedback indicates a significant need for facility upgrades and improved maintenance. The hotel is particularly well-suited for those seeking a practical base for exploring the city, as backpackers and sightseers will find it easy to navigate the surroundings and access local transportation like tuk-tuks. To ensure a more comfortable stay, guests are advised to manage expectations regarding the age of the facilities and to promptly communicate any room issues upon check-in, as some recurring problems include cleanliness and maintenance concerns.

Facilities & Amenities
Guests frequently note that the hotel's facilities are quite old and in need of significant renovation. Common complaints include the absence of essential in-room amenities such as a hairdryer, kettle, and coffee/tea making facilities, which many travelers now expect as standard. While Wi-Fi is available, its signal is often reported as weak. The lifts are described as small, and some guests experienced issues with them not stopping at the ground level, requiring a short climb up stairs, which can be inconvenient with heavy luggage. Furthermore, the lobby often lacks air conditioning, making waiting areas uncomfortable, and there have been instances of power outages due to the absence of a power generator. Ironing is not available in rooms; instead, guests are directed to an ironing station near the reception, which some find inconvenient and lacking privacy.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with many guests expressing significant dissatisfaction. Numerous reviews highlight dirty rooms, with reports of long hair found on beds and floors, wet carpets, and clogged toilets and sinks. A recurring and concerning issue is the presence of cockroaches in rooms. Guests also frequently mention that the beds are hard, leading to uncomfortable sleep, and that blankets are thin. The air conditioning is often described as noisy or ineffective at cooling the room sufficiently. Furthermore, water pressure in showers is consistently reported as low, with some instances of rusty or smelly water, and a lack of hot water. Other issues include dim lighting, non-functioning lights, and bathroom doors that do not close properly or lack hooks for towels.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for guests to explore the city. It is situated within easy walking distance of popular attractions such as Lee Garden and Kim Yong market, as well as numerous shopping and food areas. Guests appreciate the proximity to essential amenities like 7-Eleven and local cafes. The hotel's position also offers excellent accessibility to various transportation options, with tuk-tuks readily available at the lobby and easy access to ride-hailing services. For those traveling by car, parking is available on the ground floor, including covered spots, though the number of available lots can be limited. This strategic placement makes it an ideal base for guests who prioritize convenience and easy access to the city's vibrant offerings.

Staff & Service
Staff at the hotel receive mixed but generally positive feedback, with many guests commending their friendliness and helpfulness. Several reviews highlight the staff's willingness to assist with problems and their ability to communicate effectively in both English and Malay. The check-in process is occasionally noted as quick and accommodating. However, some guests report instances of unresponsive staff or specific individuals who were perceived as unhelpful or unfriendly, particularly regarding issues like room changes for pest problems or delays in providing requested items. There are also mentions of long waits for check-out and slow housekeeping services, requiring guests to frequently request room cleaning. Despite these inconsistencies, many guests still appreciate the overall polite and accommodating demeanor of the team.

Additional Information
Guests should be aware of several specific aspects that may impact their stay. The hotel is noted as not handicap-friendly, featuring a staircase that must be navigated before reaching the lifts, which could pose a significant challenge for guests with mobility issues or those carrying heavy luggage. There have been instances where the hotel was undergoing renovation or was fully booked, leading to guests being transferred to a different property, sometimes without prior notification, which caused considerable inconvenience and frustration. Furthermore, some policies, such as an extra charge for additional pillows, are mentioned, indicating that certain amenities may incur an unexpected cost. Guests also reported intermittent issues with power supply and water supply during their stay, including complete blackouts and a lack of water, suggesting potential infrastructure challenges that can disrupt comfort and daily routines.