Aston Batam Hotel & Residence

The hotel is highly regarded for its exceptionally friendly and attentive staff, creating a welcoming atmosphere for all guests from arrival to departure. Its signature features include spacious rooms that offer ample comfort, an impressively large gym equipped for comprehensive workouts, and a wide variety of breakfast options that cater to diverse tastes. This combination makes it an ideal choice for families seeking comfortable accommodations and diverse dining experiences, business travelers who appreciate efficient service and well-maintained facilities, and sightseers who value a central location for exploring the city via convenient taxi or ride-sharing services. To enhance your stay, guests frequently recommend utilizing ride-sharing applications for easy access to attractions, as direct walking options are limited. Additionally, some visitors suggest requesting rooms on higher floors to mitigate potential street noise and ensure optimal air conditioning performance, which can sometimes be inconsistent on lower levels.

Facilities & Amenities
The hotel boasts an impressively large gym that receives consistent praise for its comprehensive setup, offering a wide array of racks and machines suitable for a full workout. Guests describe it as clean, quiet, and well-maintained, making it a significant highlight for fitness enthusiasts. The swimming pool is noted for being kid-friendly with both shallow and deeper sections, and is generally clean and spacious enough for short laps. However, its location near the lobby means it lacks privacy, and some guests find the water can be quite cold due to the building's shade and wind. A recurring point of feedback is the absence of provided pool towels, requiring guests to bring their own from their rooms. While Wi-Fi is generally reported as strong and reliable throughout the hotel, some guests staying in the apartment units have occasionally experienced inconsistent connectivity.

Cleanliness & Room Comfort
Guests consistently highlight the spaciousness of the rooms, describing them as very large and comfortable, often exceeding expectations for the price point. The overall cleanliness of the accommodations is frequently praised, with many reviews noting well-attended and impeccably clean spaces. The beds and pillows receive particular acclaim for their comfort, ensuring a restful night's sleep. However, a significant recurring concern is noise levels; some guests report thin walls, allowing sounds from the corridor and neighboring rooms to be heard, while street-facing rooms can experience considerable traffic noise. Air conditioning can be inconsistent, with some units being unstable, occasionally leaking, or not cooling effectively, particularly in certain areas or floors. Additionally, while bathrooms are generally spacious, some guests have noted issues with loose soap dispensers, a strict policy on extra towel provision, and occasional drainage problems, alongside minor maintenance needs like stains or broken fixtures.

Dining & Food Quality
The breakfast buffet is consistently lauded as a major highlight of the stay, with guests frequently praising its extensive variety and the overall good quality of the food. Many describe the spread as "awesome" and "superb," offering numerous options that cater to diverse tastes, including local and international dishes. However, it can become quite crowded, especially during peak hours, making it challenging to find a table. Beyond breakfast, the hotel's restaurants and bars, such as the one on the tenth floor, generally receive positive feedback for their atmosphere, service, and the quality of their offerings, including themed buffets and drinks. Conversely, feedback on room service is mixed; while some find the food delicious, others have reported issues with the quality of certain dishes, such as frozen burgers or small portions, deeming them overpriced for the value received.

Location & Accessibility
The hotel's central location is generally considered optimal for guests, providing convenient access to various popular attractions, restaurants, and shopping malls within a 20-minute taxi or ride-sharing journey. While it is situated on a main road, making it easy to reach, guests frequently note that there are limited amenities within walking distance directly surrounding the hotel, including restaurants or shops. This means that exploring the city typically requires the use of ride-sharing services or taxis, which are readily available and affordable. The proximity to the ferry terminal is also a plus for travelers arriving by sea. Overall, the location is well-suited for those who plan to utilize transportation to navigate the city rather than relying on pedestrian access to nearby facilities.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness, creating a truly welcoming and pleasant experience for guests. Many reviews highlight their professionalism and willingness to go above and beyond, assisting with a wide range of requests from providing complementary items to arranging room changes and offering local guidance. Guests appreciate the staff's quick responsiveness to issues and inquiries, ensuring problems are addressed efficiently. The check-in process is generally described as smooth and fast, with many guests benefiting from early check-in options when rooms are available. Overall, the dedication of the team to providing excellent service is a recurring theme, contributing significantly to a positive and memorable stay for most visitors.

Additional Information
For guests opting for the apartment units, specific amenities such as a washing machine, fridge, and microwave are provided, offering added convenience for longer stays. However, some reviews indicate that certain apartment furnishings may show signs of wear and tear, suggesting a need for maintenance in these units. The hotel also features an on-site spa and offers massage services, providing options for relaxation and rejuvenation. A notable policy mentioned by guests is the absence of towels at the swimming pool, requiring visitors to bring their own from their rooms. Furthermore, some guests have pointed out that standard room amenities may lack smaller items like hand towels or sufficient toilet paper, and there can be a strict policy regarding the provision of extra towels beyond the initial allocation.