Durrat Al Eiman Hotel

This hotel's most significant advantage is its prime location just a few minutes' walk from Masjid Nabawi, making it exceptionally convenient for pilgrims and sightseers seeking easy access to the holy mosque and surrounding attractions. While its proximity to the women's entrance (Gate 326) is particularly noted, the hotel's overall condition and room comfort receive mixed feedback. Many guests find the rooms to be cramped and in need of significant renovation, with recurring concerns about cleanliness and maintenance. Despite these challenges, some guests highlight the helpfulness of individual staff members. The hotel is best suited for travelers prioritizing an unbeatable location over luxurious amenities or spacious accommodations. To enhance your stay, it is advisable to manage expectations regarding room size and be prepared for potential delays in housekeeping services.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, with mixed experiences. The elevators are a common point of concern, often described as small, tight, and prone to long waits, especially during peak prayer times, leading to congestion and inconvenience. While some guests found the Wi-Fi to be adequate, many reported it as weak, slow, or intermittent, making it difficult to stay connected. In-room amenities like the mini-fridge and television also drew criticism, with the fridge noted for being dirty and heating up contents, and the TV for lagging and offering limited channels. On a positive note, the provision of free water bottles and water coolers on each floor is appreciated by many, offering convenient hydration. However, the absence of "clean my room" or "do not disturb" cards, and a perceived lack of luggage storage facilities, were noted as inconveniences.

Cleanliness & Room Comfort
Most guests found the rooms to be significantly lacking in cleanliness and comfort, describing them as dirty, dusty, and in poor condition. Recurring issues include stained carpets, dirty walls, and unclean furniture, with some guests even reporting yellow pillow stains and the presence of bed bugs. The bathrooms are a major source of complaint, frequently cited for a strong sewage-like odor, leaking ceilings, and a lack of shower doors that leads to flooding. Guests also noted weak water pressure and unhygienic conditions like dirty hairdryers and empty soap dispensers. Room size is a consistent concern, with many finding them cramped and lacking space for luggage or prayer. While some found beds comfortable, others described them as hard or springy, impacting sleep quality. Noise from the AC and hallways also occasionally disturbed guests.

Dining & Food Quality
Feedback on dining and food quality is mixed among guests. The hotel offers breakfast, which some guests found to be good, while others described it as basic, limited, or boring, with a focus on Indonesian cuisine. A significant concern was raised by one guest regarding the presence of expired meat in the breakfast offerings, which is a serious issue. The hotel's kitchen and common areas are also frequently noted for a persistent fishy smell, which some guests found unpleasant. While room service staff were generally described as helpful, the overall food options and quality did not consistently meet guest expectations. Some guests preferred to dine outside the hotel due to the perceived lack of variety or quality in the hotel's food.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, being exceptionally close to Masjid Nabawi, typically a mere 3 to 7-minute walk. This proximity, especially to the women's entrance (Gate 326), is highly valued by guests for its convenience during prayer times. Beyond the mosque, the hotel offers excellent accessibility to a variety of shops, restaurants, and shopping centers like Bin Dawood, making daily errands and dining options easily available. The nearby SAPTCO VIP bus station also provides convenient transit for those traveling further. However, parking is a significant drawback; despite being advertised as free, guests frequently report that the hotel's parking area is full, tight, and narrow, leading to difficulties in finding a spot and even resulting in fines for some who parked outside.

Staff & Service
Many guests praised the friendly staff and their efforts to provide good service, with numerous individual mentions of helpfulness from receptionists, housekeepers, and bellmen. Guests appreciated the quick check-in process and the attentiveness of certain staff members who went above and beyond to assist with requests, such as providing extra water or ensuring comfort. Housekeeping staff, when contacted, were often described as kind and gentle. However, some guests encountered significant issues, including delayed check-in times, unhelpful or rude interactions with certain staff, and a lack of responsiveness from the reception, particularly after 11 PM. There were also complaints about slow room service for basic requests like tissues or toilet rolls, and a perceived lack of bell boys to assist with luggage.

Additional Information
Guests frequently noted that the hotel is in dire need of a complete renovation, as the online photos often do not accurately represent the current condition of the rooms, which are described as old and worn. Some guests experienced issues with misleading room descriptions, finding fewer beds than advertised or rooms that were significantly smaller than expected. A recurring and serious concern was related to room security, with reports of key cards potentially opening multiple doors and staff entering rooms without prior permission, raising privacy concerns. Furthermore, some guests reported being double-charged or having their bookings cancelled without notice, leading to significant inconvenience upon arrival. The hotel's overall condition led many to question its 3-star rating, suggesting it falls short of expected standards.