Windmill Upon Hills Premium Suites Genting Highland

The hotel offers a memorable stay, particularly highlighted by its heated swimming pool which provides stunning views and a relaxing experience, often open until late evening. Its spacious rooms and convenient location near local eateries and attractions make it an appealing choice for various travelers. The hotel is ideal for families seeking comfortable and well-equipped accommodations, couples looking for a relaxing getaway, and staycationers who appreciate good value and facilities. While many guests praise the overall cleanliness and comfort, some have noted inconsistencies. To enhance your stay, consider checking out earlier than the standard 11 AM to avoid long queues for the lifts, and if possible, request a room on a higher floor for better views.

Facilities & Amenities
Guests frequently commend the range of facilities available, including a popular heated swimming pool, a relaxing jacuzzi, and a rejuvenating sauna. A well-equipped gym and even a karaoke room are also mentioned, providing various leisure options. Many units come with a washing machine, a kitchenette featuring a stove, fridge, and microwave, along with essential utensils, making longer stays convenient. Other in-room amenities like an iron, hairdryer, and free Wi-Fi are generally appreciated. However, some guests have experienced the swimming pool being out of service for maintenance, and a recurring concern is the absence of air conditioning in many units, relying solely on fans, which some find insufficient.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean, spacious, and equipped with comfortable beds, ensuring a pleasant stay. The balcony views are often highlighted as a positive aspect, contributing to a refreshing atmosphere. However, a significant number of reviews point to issues such as persistent unpleasant smells emanating from bathrooms or drainage, and instances of dirty conditions including dust, cobwebs, and stains on sofas or bedsheets. Problems like clogged sinks and showers, the presence of ants, and dim lighting due to unreplaced bulbs are also reported. Furthermore, poor soundproofing is a common complaint, with guests frequently hearing noise from adjacent rooms or outside, and some units lack air conditioning, relying on fans which may not be adequate.

Location & Accessibility
The hotel's location is widely praised for its convenience and accessibility. It is situated within walking distance of numerous eateries and convenience stores, making it easy for guests to find food and daily necessities. The property is also a short 8-minute drive to the Awana Skyway cable car and close to the Genting Premier Outlet, offering shopping and entertainment options. Guests appreciate the free parking available, though some have noted that finding a spot can be challenging or confusing. While the location offers easy access to attractions, some guests have reported construction noise from nearby developments, particularly for rooms facing the city, and road noise for those with mountain views, which can impact the tranquility of the stay.

Staff & Service
Guest experiences with staff and service are quite mixed. Many reviews highlight the presence of friendly staff, including polite reception staff and helpful security guards, who contribute positively to the stay. Some guests report a quick check-in process and appreciate the attentive service from housekeeping and maintenance teams when issues arise. The ability to easily contact customer service via messaging apps is also noted as a convenience. Conversely, a significant number of guests express dissatisfaction with slow check-in procedures, leading to long queues and extended waiting times. There are also reports of impatient or unresponsive reception staff, poor management, and a general indifference to guest problems, including unfulfilled requests for maintenance or basic amenities.

Additional Information
Guests should be aware of the hotel's strict check-out time of 11 AM, which many find too early, often leading to late check-out fees if not adhered to. A deposit is required upon check-in, and while refundable, some guests have experienced delays in its return. The towel policy has drawn criticism, with charges for exchanges and complaints about the quality of towels provided, which are often described as not absorbent. Many units provide only one access card, which can be inconvenient for groups. Some guests have noted that the window blinds in certain areas, particularly in kitchens, are too thin, compromising privacy. Furthermore, the ongoing construction noise in the vicinity is a recurring issue, impacting the peace and quiet for some guests, especially during the day.