GM Hotel

The hotel stands out for its innovative self-service check-in and check-out kiosks, offering a seamless and modern arrival experience. Its strategic location near the Thai border makes it an ideal stopover point for travelers journeying to or from Thailand, as well as for university visitors attending events at nearby institutions. Guests consistently highlight the hotel's overall cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff who contribute significantly to a positive stay. The hotel's bright and classic decor creates a pleasant atmosphere, appealing to both couples seeking a short, convenient stay and families who appreciate the children-friendly service. To ensure a comfortable experience, guests might consider requesting a room away from the main road or any ongoing construction for a quieter stay, and be aware of the cash deposit requirement upon arrival.

Facilities & Amenities
The hotel offers several convenient facilities to enhance guest stays, including ample parking spaces directly in front of the premises, often with security. A self-service launderette is conveniently located next door, and a dedicated prayer room (Surau) is available for Muslim guests. Many appreciate the sophisticated room design and the presence of a mirror cabinet, along with spacious bathrooms that feature good water pressure. However, some guests have noted issues such as limited power sockets in rooms, often only one, making charging devices inconvenient. There are also mentions of dusty air conditioning units and curtains, and occasional issues with clogged bathrooms or non-functional water heaters. Some rooms lack windows, and slippers are not provided.

Cleanliness & Room Comfort
Guests have mixed feedback regarding cleanliness and room comfort. While many describe the rooms as generally clean and tidy, some report an uncomfortable smell or a strong chemical odor upon entering, which can be disruptive. Room size is a common point, with some finding them small or narrow, which can be challenging for activities like prayer. The bathroom floor has been noted as slippery, raising safety concerns for children and the elderly. Although many rooms have functional air conditioning, some guests experienced issues with hot air conditioning or slow cooling, necessitating staff assistance. Other concerns include old pillows, sheets that did not seem freshly laundered, and the presence of glass racks that some found unsuitable for children. Additionally, requests for room cleaning were occasionally overlooked.

Dining & Food Quality
Feedback on dining and food quality is quite varied, with breakfast being a frequent point of discussion. Most guests describe the complimentary breakfast as simple, and many found it to be bland or even very bad, with some expressing significant disappointment. Issues included late breakfast service, insufficient quantities leading to items like fried rice, eggs, and toast running out quickly, and a notable absence of vegetarian options. In some instances, the breakfast restaurant was closed without alternative arrangements or compensation, leaving guests to seek meals elsewhere. Conversely, dinner food and other meals available were generally described as nice, with good portion sizes and taste. A coffee outlet located within the hotel premises is also appreciated by guests.

Location & Accessibility
The hotel boasts a highly strategic location, making it easily accessible as it sits directly on the main road. Its proximity to the Thai border, particularly Bukit Kayu Hitam, makes it an excellent stopover point for travelers heading to or from Thailand, as well as for those visiting nearby universities like UUM and UMAPs. Guests appreciate being within walking distance of eateries aplenty, daily needs stores, restaurants, and even a mall in Changloon Town. While parking is generally available directly in front of the hotel, some guests noted it can be competitive, and there's a reported lack of motorbike parking. The location's convenience is occasionally offset by noise from the main road, though this is a minor concern for most.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major highlight of their stay. Reviewers frequently describe the team as super good, super friendly, helpful, and polite, contributing significantly to a positive atmosphere. Staff members are noted for their attentiveness, often approaching guests immediately upon arrival and providing excellent guidance for the self-service check-in and check-out machines. Their willingness to accommodate requests, such as changing rooms due to issues like hot air conditioning or noise, is highly appreciated. The hotel is also recognized for its children-friendly service, making it a comfortable choice for families. While a few guests mentioned instances of slow service or delayed responses to requests, the overwhelming feedback points to a dedicated and top-notch service experience.

Additional Information
Guests should be aware of several unique aspects that contribute to the hotel's operational style. The digital check-in and check-out kiosks offer a modern and efficient process, though a cash deposit of RM50 is required upon arrival, which some guests were not informed about beforehand. For longer stays, it's important to note that daily room cleaning is not automatically provided. The hotel offers a dedicated prayer room (Surau) for Muslim guests. A notable convenience for travelers is the availability of Thailand insurance services directly at the hotel, accessible 24 hours a day, aligning with the hotel's 24-hour service. During the month of Ramadan, the hotel thoughtfully provides Sahur for guests. Some rooms feature glass racks, which guests with children might find concerning due to potential safety risks.