Green Rich Hotel Suizenji

The hotel's signature feature is its prime location directly in front of a tram station and within easy walking distance of Suizenji Park, offering convenient access to both nature and city transport. This makes it an ideal choice for sightseers exploring the area, business travelers needing efficient transport, and solo travelers looking for a budget-friendly base. While many guests appreciate the hotel's affordability and the convenience of its location, feedback on the overall experience is mixed, with some finding the older property clean and comfortable, while others note issues with cleanliness and room conditions. The hotel is particularly suitable for families with infants due to its unique flat-room design, which provides a safe, bed-free space. To ensure a smoother stay, guests are advised to confirm parking availability in advance and be prepared for potentially limited in-room amenities, as well as possible noise from adjacent rooms or the corridor.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, noting a mix of convenience and areas for improvement. Many appreciate the availability of free coffee and free motorcycle parking, along with the security provided by a card key system. Some rooms are equipped with air purifiers, though their effectiveness is sometimes questioned due to maintenance issues. However, a common point of concern is the hotel's age, which is reflected in its older equipment and limited amenities, such as the absence of a comb. The Wi-Fi connectivity is a significant drawback for many, often described as weak, slow, or unreliable, making it difficult for guests to stay connected. Additionally, some rooms have a scarcity of power outlets, a small TV, and lack proper chairs or tables, impacting comfort. The presence of only one elevator can also lead to delays, and while laundry facilities are available, they are sometimes occupied by groups.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably varied, with many guests expressing significant concerns. A recurring issue is the presence of unpleasant smells in rooms and corridors, often described as cigarette smoke, mustiness, or mold. Numerous reviews highlight dirty rooms, citing dust on surfaces, mold in bathrooms and toilets, hair on beds, and uncleaned air conditioner vents. While some guests find their rooms clean and bright, others report peeling wallpaper and mysterious debris. The bathrooms are frequently described as small and cramped, making movement difficult, and some fixtures, such as the bidet control panel and faucets, are reported as broken or leaky. Noise is another common complaint, with thin walls allowing voices from adjacent rooms, corridor sounds, and even toilet flushing to be clearly heard, disturbing sleep. Furthermore, the beds are often found to be uncomfortable, described as too soft or low, leading to restless nights for some.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives largely positive feedback from guests. Many commend the breakfast for its delicious taste, homemade feel, and the attentive staff in the dining area. Guests appreciate that staples like rice and miso soup are consistently served hot, and the coffee is also well-regarded. Specific items like chikuwa cheese fry and grilled fish are highlighted as particularly tasty. Most guests find the breakfast to be a good value for the price, contributing positively to their stay. However, some guests note that the variety of dishes can be limited, and certain hot food items are occasionally served cold. A few reviews also mention that the curry served at breakfast is not particularly good, and some local specialties like karashi renkon are not available. Despite these minor points, the breakfast is generally considered a strong point of the hotel.

Location & Accessibility
The hotel's location is a significant draw for many guests, offering excellent accessibility to key attractions and transport. Its position directly in front of a tram station is highly praised, providing extremely convenient and affordable access to downtown areas. Guests also appreciate being within easy walking distance of Suizenji Park, the Janes' Residence, and the scenic Kase River. A nearby bus stop further enhances public transport options. However, the hotel's distance from the main downtown area means a longer commute for some, and a notable drawback is the lack of convenience stores or supermarkets in the immediate vicinity, requiring a walk of five to ten minutes. Parking is another area of mixed feedback; while available, spaces are limited and often full, leading guests to a second, more distant parking lot. Some guests also report issues with confusing parking reservation systems and unhelpful attendants.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests highlighting their helpfulness and politeness. The front desk staff are often commended for their attentive and friendly demeanor, providing good guidance on local transport like the tram and offering restaurant recommendations. Guests appreciate their responsiveness to issues, such as an air conditioning water leak, and their flexibility in handling booking adjustments. The parking guidance provided by staff is also noted as helpful by some, despite the challenges with parking availability. However, feedback is not uniformly positive; some guests report instances of unhelpful or impolite staff, and a few mention difficulties with English communication. There are also complaints about unaddressed issues like Wi-Fi problems and refund requests, as well as occasional unprofessional conduct, such as laundry left in the lobby or incorrect billing.

Additional Information
Several unique aspects and policies of the hotel are noted by guests. A distinctive feature is the presence of flat rooms, which forgo traditional beds in favor of mattresses placed on a raised, wooden floor. This design is particularly appreciated by families with infants, as it eliminates the risk of children falling from beds. The hotel also offers self-service amenities at the entrance, allowing guests to pick up items like tea bags and coffee. While the hotel is recognized as an older property, estimated to be around 40 years old, some guests find its age contributes to a certain charm, while others point to it as the source of maintenance issues. Some rooms feature unusual layouts, with beds positioned in unconventional ways or containing significant "dead space," which can impact practicality. Guests should also be aware that some rooms have a raised floor with a mattress, which differs from a standard bed setup.