Greenlast Hotel

The hotel is widely recognized for offering exceptionally spacious rooms at an affordable price, providing significant value for money. This makes it an ideal choice for budget travelers seeking ample space without a high cost. It caters well to those on working trips or holiday trips looking for a practical and comfortable base, as well as cycle tourists who appreciate the accommodating staff. Many guests highlight the hotel's cleanliness and the helpfulness of its staff as key positives. However, recurring themes include issues with air conditioning and noise from nearby entertainment venues. To ensure a more comfortable stay, guests are advised to check the air conditioning functionality upon arrival and consider requesting a room on a higher floor or bringing earplugs if sensitive to noise.

Facilities & Amenities
Guests have mixed experiences with the hotel's facilities. While some appreciate the presence of a kettle and basic toiletries (shampoo, bar soap, liquid body soap), many note the absence of a toothbrush or hairdryer. The air conditioning is a frequent point of concern, often described as old, noisy, slow to cool, or prone to shutting down, with some units lacking covers. Wi-Fi connectivity is inconsistent, with several reports of it not working. The TVs are sometimes criticized for being small for the room size, having limited channel options, or faulty remotes. Water dispensers are available on each floor, but their functionality varies, with some being broken or only dispensing warm water. An iron and ironing board are provided, though guests must use them in a common area like a balcony. Some guests also noted issues with the Coway water filter not working and an unpleasant smell in the elevator.

Cleanliness & Room Comfort
The hotel's rooms are generally described as spacious and large, with some even feeling like two separate areas, offering ample space for guests. However, feedback on cleanliness and comfort is varied. While many guests find the rooms clean and well-maintained, a significant number report issues with the carpet, describing it as sticky, dirty, or having a persistent musty or socks-like smell. Some rooms also suffer from a general moist or smoke smell. The beds are often found to be comfortable, though some mention minor stains on the bedding. Bathrooms receive mixed reviews; some are praised for being newly renovated, spacious, and clean with good water pressure, while others note issues like low water pressure, broken doors, or slow water flow. Noise is a notable concern, particularly from a nearby karaoke venue, which can be clearly heard in rooms until late at night, affecting sleep quality. Other issues include dim lighting and half-broken cupboards.

Location & Accessibility
The hotel boasts a convenient location within the town, making it easy to access various areas and attractions. Guests appreciate its proximity to food stalls and other dining options, as well as the city center, making it simple to find meals and explore. While some describe it as slightly outside the immediate town center, it is still considered easily accessible and well-connected. A significant advantage highlighted by many is the ample parking space available, including a dedicated parking area, which makes it very convenient for guests traveling by car and ensures hassle-free arrivals. The hotel's location near a high school means guests might occasionally hear school band practice, adding a unique local touch. Overall, its accessibility and the availability of parking are strong points for visitors seeking convenience.

Staff & Service
The hotel staff consistently receives positive feedback for their friendliness and helpfulness, significantly enhancing the guest experience. Guests frequently commend the front desk team for their accommodating nature and fast check-in process, noting their efficiency and welcoming demeanor. The staff's willingness to assist with specific requests, such as allowing a cycle tourist to store their bicycle in a non-operational cafeteria, is highly appreciated and demonstrates their flexibility. While there was an isolated report of a staff member entering a room with slippers on, which some guests found unprofessional, the overwhelming sentiment is that the staff contributes positively to the stay through their attentive and welcoming approach, making guests feel valued and well-cared for.

Additional Information
Guests should be aware that the hotel's reception is not located within the main hotel building, requiring guests to go to a separate building for check-in and assistance. A refundable security deposit of RM50 is required upon check-in, along with a local government tax of RM3, for which some guests noted no receipt was issued. There have been reports of significant power outages during stays, lasting for several hours, with no compensation offered. Some guests have also experienced such severe issues with their rooms upon arrival (e.g., multiple room changes due to non-functional amenities) that they opted to check out early and seek alternative accommodation. The hotel is situated near a karaoke unit, which can lead to considerable noise disturbances late into the night, impacting sleep.