H Elite Design Hotel

This hotel is highly regarded for its strategic location adjacent to Mydin Mall, offering unparalleled convenience for shoppers and sightseers alike, with easy access to diverse dining and retail options. Its spacious rooms and consistently praised breakfast buffet are standout features, making it a popular choice for families and business travelers seeking comfort and accessibility. Many guests find the hotel ideal for work trips and extended stays, appreciating the overall comfortable environment. To ensure a pleasant experience, it is advisable to confirm room cleanliness upon arrival and consider requesting a room with a scenic paddy field view, which many guests find particularly appealing.

Facilities & Amenities
The hotel offers a range of facilities, including a popular rooftop swimming pool with separate sections for adults and children, often highlighted for its pleasant views and the availability of towels. A gym is also accessible for guests. Free Wi-Fi is generally reported as fast and reliable, and the air conditioning in rooms is consistently noted for being effective. Guests appreciate the convenience of an iron and ironing board provided in the rooms, along with a prayer mat. While some rooms include a hair dryer, its availability can be inconsistent. The elevators are typically fast, though some guests have reported confusion with their arrangement, occasional delays during peak times, and rare instances of malfunction. On the ground floor, guests have access to various cafes and a mini mart, adding to the convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests praising the spaciousness and modern design, while a significant number express concerns. Issues frequently cited include dusty floors, stains on surfaces, and worn-down furniture. The bathroom cleanliness is a recurring point of contention, with numerous reports of mold, yellowish stains, unpleasant odors, and slippery floors. Some guests also noted dim lighting and the presence of mosquitoes in the bathroom. While beds are generally described as comfortable and spacious, several reviews mention dirty or stained bed linens and pillowcases, with some even reporting a feeling of itchiness or the presence of black spots. Basic in-room amenities like tissue, toothbrushes, or combs are often reported as missing, requiring guests to request them.

Dining & Food Quality
The breakfast buffet is a major highlight for many guests, consistently receiving high praise for its wide variety of delicious options, including local dishes. However, some guests have noted that the breakfast area can become crowded, leading to long queues and occasional shortages of certain items. Feedback on the overall food quality beyond breakfast is mixed; while the Ramadan buffet and specific dishes like fried noodles have been commended, some guests found the general food selection to be limited or the taste inconsistent. The sahur meals during Ramadan have been specifically mentioned as needing improvement, with limited choices, spicy options that may not suit all, and a lack of kid-friendly alternatives like cereal.

Location & Accessibility
The hotel's central location is a significant advantage, situated directly next to Mydin Mall and offering easy walking access to numerous shops, cafes, and a local market. Its proximity to the city center makes it convenient for exploring the area, and guests find it easy to travel to and from the hotel using ride-sharing services like Grab, with the bus terminal also being a short distance away. The hotel provides ample parking, including a free basement area, though some guests have noted issues with lighting and water pooling in the basement. Many rooms offer pleasant views of either the surrounding street, the city, or picturesque paddy fields, enhancing the overall stay.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, helpfulness, and professionalism, with many guests appreciating their attentive service and the efficiency of the check-in and check-out processes. However, there are notable inconsistencies, particularly concerning housekeeping services. Some guests reported instances of rude housekeeping staff, rooms not being cleaned, or issues with the quality and consistency of linen changes. Furthermore, some guests experienced problems with responsiveness when trying to book additional services like the "moreh" meal. Several reviews also highlighted recurring issues with the elevators getting stuck, with guests noting that staff were aware of the problem but no immediate action was taken.

Additional Information
Guests should be aware that access to the hotel's playroom for children incurs an additional charge, which some visitors found disappointing. The hotel has undergone construction and renovation work, which has occasionally resulted in noise and some untidiness in certain areas. A recurring concern mentioned by multiple guests is the water quality in the bathrooms, with reports of yellowish or cloudy water. The swimming pool access is noted to be limited to four individuals per room, which can be a consideration for larger families. During the Ramadan period, the hotel has offered promotional pricing, which many guests found to be good value. Additionally, a batik shop is conveniently located on-site.