Haising Hotel

The hotel's most notable feature is its excellent central location, providing unparalleled access to Singapore's vibrant districts and public transport network. Situated near multiple MRT stations and bus stops, it serves as an ideal base for budget travelers, solo adventurers, and sightseers who plan to spend their days exploring the city. While many guests appreciate the affordability and the generally friendly staff, recurring themes include the exceptionally small room sizes, the absence of an elevator, and significant issues with noise insulation. Furthermore, some guests have reported concerns regarding pest presence and overall cleanliness. For those considering a stay, it is advisable to pack light to manage the stairs and to bring earplugs for a more restful night, as the hotel is best suited for short, functional stays focused on city exploration rather than in-room relaxation.

Facilities & Amenities
A significant point of feedback for guests is the absence of an elevator, requiring visitors to carry their luggage up multiple flights of stairs, which can be particularly challenging for those with heavy bags. Despite this, the hotel generally provides reliable Wi-Fi connectivity, though some guests experienced intermittent signals. A notable convenience, especially for longer stays, is the availability of a common kitchen and laundry facilities, including a washing machine, along with complimentary tea and coffee. However, in-room amenities are quite basic; guests frequently mention the lack of a refrigerator, hair dryer, and complimentary drinking water or toiletries like toothbrushes. While some rooms include a television, its functionality can vary, and multi-socket electrical connections are available.

Cleanliness & Room Comfort
Rooms are consistently described as exceptionally small, often compared to cubicles with minimal space for movement or luggage. While some guests found their rooms to be clean and well-maintained, a significant number reported issues such as musty smells, webs, and general lack of thoroughness. A major concern frequently highlighted is the presence of pests, including cockroaches, bed bugs, beetles, and even mice, which severely impacted guest comfort and satisfaction. The beds received mixed reviews, with some finding them comfortable while others described them as hard or even collapsed. Noise insulation is a pervasive issue, with thin walls allowing sounds from neighboring rooms and corridors to be clearly heard, disturbing sleep. Many rooms also lack windows, contributing to poor ventilation and humidity, though the air conditioning generally functions well, providing effective cooling despite occasional reports of unpleasant odors.

Dining & Food Quality
The hotel does not offer in-house dining or a complimentary breakfast service, which is a point noted by guests. However, this is largely mitigated by the hotel's prime location, which provides immediate access to a vast array of dining options in the surrounding area. Guests consistently praise the convenience of having numerous restaurants, food stalls, and local eateries within easy walking distance. The proximity to Little India means a wide selection of Indian cuisine is readily available, alongside other international and local choices, including a 24-hour restaurant and various cafes offering exotic fruit drinks and snacks. This abundance of external food choices ensures that guests have no difficulty finding suitable and affordable meals throughout their stay, making the lack of on-site dining less of a concern for many.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, making it exceptionally convenient for exploring Singapore. It is strategically positioned within a few steps or a short walk from multiple MRT stations, including Jalan Besar, Rochor, and Bugis, as well as numerous bus stops, providing excellent connectivity to all parts of the city. Guests appreciate being on the edge of Little India, offering immediate access to its vibrant culture, shops, and diverse culinary scene. Popular attractions such as Bugis Street, Arab Street, and Mustafa Center are all within easy walking distance. This prime accessibility allows guests to maximize their time exploring, making the hotel a practical choice for those prioritizing convenience and efficient travel around the city.

Staff & Service
Feedback on the staff and service is notably mixed, though many guests commend the friendliness and helpfulness of the team, particularly individuals who assisted with luggage or provided local advice. However, the check-in and check-out process frequently receives criticism, with reports of long waits, strict adherence to times, and keys being left unattended at the front desk, raising privacy concerns. Some guests experienced issues with housekeeping, noting a lack of daily service and insufficient towel provision, while others reported trash removal and towel changes upon request. When problems arose, such as pest infestations, guest experiences varied; some found staff responsive and willing to move rooms, while others encountered unhelpful or argumentative responses, indicating inconsistency in issue resolution.

Additional Information
A critical piece of information for prospective guests is the hotel's limited reception hours, often closing in the evenings, which can lead to unattended front desks and self-check-in procedures where room keys are left openly. This practice has raised security concerns among some visitors regarding privacy and access. The hotel does offer luggage storage for guests after check-out, which is a convenient service. Guests should also be aware of potential payment surcharges for non-cash transactions. While the hotel provides a common area for relaxation and complimentary coffee/tea, it does not offer 24-hour staff presence. Some staff members are noted for their ability to speak multiple languages, including Bahasa Indonesia and Tagalog, which can be helpful for international visitors.