Arte Mont Kiara

The hotel stands out for its unique architectural design, described as a masterpiece blending futuristic aesthetics with functional elegance, making it a visual treat for architecture enthusiasts and a perfect backdrop for social media users seeking "OOTD" photo opportunities. Its grand concept and outstanding facilities, including distinctive jacuzzi pods and a sky pool, contribute to a memorable experience, offering beautiful views from various corners. The location is particularly convenient for business travelers attending events at MITEC, being within walking distance, and is also considered suitable for families and groups looking for spacious units. To ensure a smoother stay, it is advisable to clarify specific room conditions and amenities with the host prior to arrival, and be prepared for potential delays with the elevators and challenges with parking.

Facilities & Amenities
Guests frequently praise the hotel's fantastic facilities and grand concept, which are seen as highly entertaining and provide beautiful views. The swimming pool is noted as large, though some guests found it cold and observed a lack of sunbeds. The unique jacuzzi pods are a highlight for many, offering an "instagrammable" experience, but there are mixed reports regarding access rules, especially for children under a certain age. Some units are equipped with a washing machine and dryer, adding convenience for longer stays. However, the elevators are a recurring point of concern, often described as slow, experiencing long waits, lacking air conditioning, and sometimes having an unpleasant smell. While a mini-market and convenience stores are available on the ground level, Wi-Fi connectivity can be problematic, with reports of slow speeds and frequent disconnections.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests expressing significant disappointment. Common complaints include dusty rooms, sticky floors, cobwebs, and various stains on bed sheets, carpets, and sofas. Some units were reported to have cockroaches, ants, or spiders, and a pervasive smelly room or smelly toilet was a concern for others, with instances of uncleaned bathrooms and even poop stains. Rooms are sometimes described as run-down or poorly maintained, with broken items such as toilet seats, lamps, curtains, and faucets. While some guests found their rooms spacious and comfortable, others noted issues like beds being too soft or uncomfortable. The provision of basic amenities is often criticized, with a lack of sufficient towels, shampoo, tissue boxes, and incomplete kitchenware, alongside diluted dish soap. Some guests also reported noise from upstairs or dripping air conditioning units.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its close proximity to MITEC, making it ideal for those attending expos, and its easy access to various malls like Publika, 1 Mont Kiara, and Retail 163. Guests appreciate the convenience of being able to easily order from Grab/FoodPanda for diverse food options. However, parking is a major area of concern, frequently described as difficult, confusing, and maze-like, with a lack of clear signage. Guests report expensive parking rates, sometimes as high as RM49 for less than 24 hours, and issues with the payment system often requiring cash. The parking entrance and exit are noted as problematic, converging at the same point, and the parking areas themselves can be dark. Additionally, the pickup/drop-off area is described as small.

Staff & Service
Guest feedback on staff and service is varied. Some guests commend the friendly staff and responsive host (particularly CoBnB), highlighting their helpfulness and quick response to inquiries. However, there are numerous reports of unhelpful security personnel, with significant communication issues due to language barriers, leading to frustrating experiences, especially regarding parking and access. The check-in process is frequently described as complicated, involving deposits and key collection from mailboxes in dimly lit areas, which some found challenging. Instances of access card issues due to the owner's unpaid maintenance fees caused considerable inconvenience, requiring guests to rely on guards for floor access. Some guests also noted slow customer service and a perceived lack of care from staff regarding reported room issues, while cleaning staff were sometimes criticized for not cleaning thoroughly.

Additional Information
Guests should be aware of the deposit requirement, typically RM200, which some found unexpected or had issues with upon checkout. There are warnings about booking through certain third-party providers, as some guests reported scams involving cash deposits that were not returned, with CoBnB being noted as a more reliable option that operates on an Airbnb-style accommodation model. The pet policy appears to be inconsistent, with some guests booking based on pet-friendly advertisements only to face issues upon departure. The overall building maintenance is a significant concern, frequently described as run-down and poorly maintained, impacting the general condition of units and common areas. Furthermore, some guests experienced access card issues where cards were blocked due to the unit owner's unpaid maintenance fees, causing considerable inconvenience. Lastly, guests noted that toilet rolls provided are half the standard size, suggesting guests might need to request more.