Aston Inn Gideon Batam

This hotel is highly regarded for its exceptional staff service and its strategic central location, making it a memorable choice for many visitors. Guests consistently highlight the genuine friendliness and helpfulness of the team, which significantly enhances the overall experience. The hotel is particularly well-suited for sightseers and families due to its proximity to major attractions and shopping areas, while business travelers also find it convenient for their needs. Its value proposition makes it a good fit for budget travelers seeking quality without excessive cost. For a more peaceful stay, guests might consider requesting a room on a higher floor to minimize potential noise from outside or adjacent rooms. Additionally, confirming a non-smoking room preference upon arrival is advisable for those sensitive to odors.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, though some aspects receive mixed feedback. Rooms are generally described as spacious and equipped with air conditioning and televisions that often include streaming services. While Wi-Fi is available, some guests report it can be slow or unstable in certain areas. Many appreciate the presence of kettles in rooms, though a few note concerns about their cleanliness. The hotel does not feature a swimming pool or a gym, which some guests express a desire for. Some rooms lack a refrigerator, and the availability of power points can be limited. Issues like weak shower spray and inconsistent hot water have also been mentioned by a minority of guests.

Cleanliness & Room Comfort
Guests frequently praise the general cleanliness and comfort of the rooms, often noting their fresh and neat appearance. The beds and pillows are consistently highlighted as comfortable, contributing to a restful sleep. However, feedback on room condition is mixed; while many find them well-maintained, some describe certain rooms as rundown, with issues such as uneven floor tiles or problematic bathroom fixtures like choked basins or faulty body foam dispensers. Noise levels can be a concern for some, particularly from early morning prayers or neighboring rooms due to thin walls. While most rooms are quiet, occasional loud air conditioning noise or a persistent cigarette smell in hallways or even some rooms has been reported.

Dining & Food Quality
The hotel's breakfast receives varied feedback, with many guests appreciating its variety and overall quality. The buffet spread is often described as extensive and delicious, featuring a range of options. However, some guests note that the food, particularly at the egg station or noodle section, can be slow to replenish or served cold, leading to disappointment. Specific dishes like the noodle soup or roti prata gravy have been criticized for being overly salty. While the restaurant staff are generally commended for their service, the cafeteria and cafe areas have been noted by some for poor air conditioning and ventilation, which can detract from the dining experience.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience. It is situated within easy walking distance of major shopping malls, including Grand Batam Mall and another prominent mall, making it ideal for shopping enthusiasts. The proximity to the Penuin wet market, various eateries, and numerous massage shops further enhances its appeal, providing abundant options for local culinary experiences and relaxation. While the location offers excellent accessibility to amenities, some guests note that crossing the high-traffic road to Grand Batam Mall can be challenging due to a high step in the middle, which might be difficult for elderly guests or those with young children. Parking is available, adding to the convenience for those traveling by car.

Staff & Service
The hotel staff consistently receive overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently commend the team for going out of their way to assist, creating a welcoming and pleasant atmosphere. The check-in and check-out processes are generally described as quick and efficient. Many reviewers highlight the staff's professionalism and their willingness to accommodate requests, from providing extra amenities to assisting with various needs. Housekeeping is often praised for being responsive and maintaining room cleanliness. While the vast majority of interactions are positive, a few isolated instances of miscommunication or slower response times for specific requests have been noted, though these do not detract from the overall high standard of service.

Additional Information
Guests should be aware of a few miscellaneous details that can impact their stay. The hotel has thin walls, which means noise from adjacent rooms or the hallway can sometimes be audible. For those sensitive to sound, this might be a consideration. Additionally, the proximity to a mosque means that early morning prayer calls can be heard, which some guests find disruptive. The hotel does not offer connecting rooms for all room types, which might be a factor for larger families or groups traveling together. While generally well-maintained, some guests have reported issues with the Wi-Fi connectivity being unstable at times, particularly in certain rooms.