Belllo

This hotel is a popular choice for its prime location, offering unparalleled access to the bustling JB Sentral, City Square Mall, and a vibrant array of local food alleys. It is particularly well-suited for budget travelers seeking convenience, short-stay visitors looking for quick access to the border, and sightseers or shoppers eager to explore the city's attractions. While guests consistently praise the friendly and helpful staff, feedback on room comfort and cleanliness is mixed, with many noting issues like excessive noise from both the street and within the hotel, and beds that are too soft, often leading to discomfort. For an improved experience, guests might consider bringing earplugs to mitigate noise disturbances and be prepared for very soft mattresses. The hotel's value for money is frequently highlighted, making it a practical option for those prioritizing location and service over luxurious room amenities.

Facilities & Amenities
Guests appreciate the convenience of a 24-hour convenience store located right next to the hotel, making it easy to grab quick supplies. Rooms are generally equipped with a mini fridge and a TV, which offers basic channels, including some from Singapore. While kettles and provisions for coffee and tea are available, some guests have noted issues with the hot water heater or the condition of the kettle itself. A recurring point of feedback is the absence of a hair dryer in the rooms, requiring guests to request one from the reception. The hotel provides Wi-Fi, which is generally reported to be reliable. However, a significant drawback for many is the lack of dedicated parking on-site, necessitating guests to find and pay for parking in nearby buildings, which can be inconvenient and add to the overall cost.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is notably mixed. Most guests find the room size to be on the smaller side, suitable for short stays. A frequent and significant concern is the bed comfort, with many guests reporting mattresses that are excessively soft and prone to sinking, leading to back pain and restless nights. Some reviews also mention stained bedsheets and pillows, and a general sense of the rooms being old, worn, or in a state of disrepair, with peeling furniture and dusty fixtures. Noise levels are a major issue, stemming from noisy air conditioning units, thin walls allowing sounds from adjacent rooms and corridors, and significant street noise that can disrupt sleep. While some guests found their rooms to be clean, others reported issues like mold in the bathroom and poorly maintained fixtures, despite generally good water pressure.

Dining & Food Quality
While the hotel does not typically provide its own dining services, its location is a major highlight for food enthusiasts. Guests consistently praise the abundance of nearby eateries and food stalls, which are often just a short walk away. The surrounding area is vibrant with local culinary options, including a 24-hour coffee shop or kopitiam located directly opposite or downstairs from the hotel, providing convenient access to meals and beverages at any time. Reviewers frequently mention the ease of finding a wide variety of local cuisine, from famous street food to traditional dishes. Although one guest expressed disappointment with specific satay and grilled stingray, the overall sentiment is overwhelmingly positive regarding the sheer choice and accessibility of diverse food options right at the hotel's doorstep.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of major landmarks. It is highly praised for its close proximity to City Square Mall and JBCC, making it ideal for shopping and entertainment. Furthermore, its convenience to JB Sentral and the CIQ immigration checkpoint is a major draw for travelers crossing the border. The area is also teeming with food options, from street stalls to 24-hour coffee shops, ensuring guests have immediate access to diverse dining experiences. However, guests frequently note concerns about the surrounding area, describing it as busy, sometimes dirty, and occasionally having unpleasant odors due to homeless individuals. While the hotel itself is considered safe, some solo travelers have expressed caution about the immediate vicinity at night. Additionally, parking is a consistent challenge, as the hotel does not offer dedicated spaces, requiring guests to use paid, off-site parking facilities.

Staff & Service
The hotel staff consistently receives high praise, standing out as one of the most positive aspects of a stay. Guests frequently commend the team for being exceptionally friendly and helpful, often going above and beyond to assist with requests and resolve issues promptly. The check-in and check-out processes are generally described as quick and hassle-free, contributing to a smooth arrival and departure experience. Many reviewers highlight the accommodating service, noting instances where staff remembered guest preferences or fulfilled late-night requests, creating a welcoming and personalized atmosphere. Housekeeping staff are also acknowledged for their efforts in maintaining clean rooms and ensuring fresh linens. Despite some isolated negative comments about specific interactions, the overwhelming sentiment is that the staff's dedication to providing excellent and attentive service significantly enhances the overall guest experience.

Additional Information
Guests frequently describe the hotel as a budget-friendly option that offers good value for money, particularly given its prime location. It is widely considered suitable for short stays or overnight trips, especially for those prioritizing convenience and accessibility to nearby attractions and the border. However, a recurring point of feedback is that the online photos can be misleading, as the actual rooms and overall appearance of the hotel often seem more dated and worn than depicted. While some guests appreciate its "no frills" approach, others are surprised by the small size of the rooms and the general signs of age. Despite these observations, many guests indicate a willingness to return, acknowledging that the hotel delivers on its promise of affordability and a strategic location for quick visits.