Bertam Cottage Penang

This accommodation offers a unique retreat, distinguished by its serene village setting and a central pool that serves as a focal point for relaxation and family fun. It is particularly well-suited for families seeking a dedicated space for gatherings and children's activities, groups looking for a communal and private environment, and couples desiring a tranquil escape from city life. Guests consistently highlight the inviting atmosphere and the potential for a peaceful stay. To ensure a smooth experience, it is advisable for guests to clarify all policies regarding deposits and any potential additional charges for amenities or activities upon booking, as these have been sources of confusion for some.

Facilities & Amenities
The property's pool is a major draw, frequently praised for its size, cleanliness, and accessibility, often being available 24 hours a day and located conveniently in front of the rooms. Guests appreciate having it to themselves, and some even note features like a basketball net for water activities. A well-equipped communal kitchen or pantry is provided, complete with a refrigerator, gas stove, and basic cooking utensils, making it convenient for guests to prepare their own meals and host BBQ sessions. While a microwave is not always available, a water heater and complimentary ice are often provided. Wi-Fi is generally strong and supports streaming on in-room TVs for platforms like Netflix and YouTube, though some guests experienced occasional connectivity issues.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. While many guests found their rooms to be spacious, clean, and tidy, others reported issues such as dusty surfaces, unmopped or slippery floors, and the presence of dead bugs. Toilet condition also varied, with some being clean and tidy, while others were described as smelly, lacking trash bins, or having broken lights. Some guests noted a shortage of pillows, with only two provided per room, and concerns about bed frames being unstable. Additionally, the unsecured laminated flooring in some units was mentioned as being noisy, and certain accommodations lacked basic amenities like mineral water, kettles, or coffee/tea supplies.

Location & Accessibility
The accommodation is highly valued for its calm village environment, offering a peaceful escape surrounded by paddy fields and a nearby river, creating a perfect setting for "healing" and relaxation. Its location provides a quiet, private atmosphere, yet it remains relatively accessible, being about 30 minutes from both Penang and Kedah. However, some guests have noted that the immediate surrounding area can appear run-down. Parking facilities are available, but some guests found them insufficient or lacked covered options. A few visitors also reported an initial eerie experience upon arrival, finding no staff present at the property.

Staff & Service
The staff and owners generally receive high praise for their friendliness, helpfulness, and accommodating nature, contributing positively to the guest experience. Many reviewers highlighted the welcoming attitude of the team. However, some guests encountered difficulties contacting the person in charge prior to arrival, leading to confusion, such as rooms being mistakenly assigned to others due to system errors. There were also instances where guests felt that essential information, such as Wi-Fi details, TV usage, or the availability of the communal kitchen, was not adequately briefed upon check-in, requiring them to explore and discover these details independently.

Additional Information
Guests should be aware of certain policies and potential additional costs. There have been instances of deposit deductions for minor linen stains, such as chocolate, which guests felt were disproportionate. Furthermore, some guests were surprised by unannounced extra charges for activities like inviting friends for a BBQ or for using their own PA system, with an electricity fee being levied without prior notification. The property is a gated area, with the gate locked at night for security, and staff are present to manage entry and exit, enhancing safety. While the environment is generally tranquil, some guests noted that the noise from children playing in the pool can be quite noticeable in the mornings.