City Ensuite Family Room Scsp Ming Garden

This hotel is highly regarded for its spacious rooms, offering a comfortable and relaxing stay that appeals to a variety of travelers. Its signature feature is the generous room size, providing ample space for guests to unwind. It is an excellent choice for families seeking comfortable accommodations, sightseers due to its convenient location near key attractions, and budget-conscious travelers looking for good value. Guests consistently highlight the hotel's overall cleanliness and the comfortable beds, contributing to a pleasant experience. To ensure a smooth stay, it is advisable to clarify the check-out time in advance, as this is a frequent point of feedback, and to understand the deposit procedures to avoid any inconvenience upon departure.

Facilities & Amenities
Guests appreciate the presence of a swimming pool and a gym, which are well-regarded amenities for relaxation and exercise. Many rooms are equipped with smart TVs, though their functionality is often hampered by inconsistent or absent Wi-Fi connectivity. While kitchenettes are provided, guests frequently note a lack of essential cookware, microwaves, and basic toiletries, requiring them to bring their own or purchase items. The air conditioning can be a mixed experience, with some units reported as noisy, leaking, or not functioning effectively. Similarly, hot water supply can be inconsistent. The building's elevators are sometimes described as old, and a convenient mini mart is available in the lobby.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness and spaciousness of the rooms, finding them cozy and comfortable. The beds are generally described as very comfortable, ensuring a restful sleep, though a few guests have noted a persistent damp or musty smell in some rooms. While air conditioning is available, some units are reported to be noisy, leak, or not cool effectively. Bathrooms receive mixed feedback; while some are clean, others mention issues with leakage, unpleasant odors, or a lack of privacy due to glass walls without locks. Some guests also point out that the furniture and overall decor can appear dated or deteriorated, and TV functionality is often limited by poor internet access.

Location & Accessibility
The hotel boasts a strategic location near the city center, providing convenient access to major shopping malls like IMAGO and various tourist attractions such as Anjung Senja and Pasar Kraftangan. While its proximity to these points of interest is a significant advantage, some guests note that walking to certain areas may involve crossing busy main roads, and the immediate surroundings can sometimes appear dark or poorly maintained. Parking is a recurring concern, with limited free spaces and additional charges for multiple entries, making it challenging for guests with vehicles. Consequently, many recommend utilizing ride-sharing services for easier transportation around the area.

Staff & Service
The staff and hosts are frequently commended for their friendliness, helpfulness, and quick responses to guest inquiries, contributing positively to the overall experience. The self check-in process is generally described as easy and efficient, providing a seamless arrival. However, a significant point of dissatisfaction for many guests is the early 10 AM check-out time, which is widely considered inconvenient, although some repeat guests have successfully negotiated extensions. The deposit policy also causes frustration, with reports of difficulties in retrieving cash deposits and occasional accusations of room damage. While communication is often prompt, it can sometimes feel impersonal due to heavy reliance on messaging apps rather than direct human interaction.

Additional Information
A frequently mentioned aspect is the hotel's early 10 AM check-out time, which many guests find restrictive and inconvenient, though some loyal customers have reported receiving exceptions. The deposit policy is a notable concern, with several guests experiencing difficulties in retrieving their cash deposits or facing accusations of room damage. The building's common areas are often described as older or poorly maintained, sometimes giving an impression of being unfinished or neglected. Some rooms feature glass-walled bathrooms, which can compromise privacy for occupants. While parking is available, free spaces are limited, and charges apply for additional entries. The hotel operates primarily on a self check-in basis, lacking a traditional reception desk.