Continental

The hotel is widely recognized for its spacious rooms and the panoramic views they offer, encompassing the city, sea, or bay, providing excellent value for money. Despite being an older establishment, it maintains a generally clean environment. This makes it an ideal choice for families who benefit from the large room sizes, budget travelers seeking affordability without compromising on space, sightseers and foodies due to its highly central location, and business travelers appreciating the convenience. Guests consistently praise the overall value proposition. To enhance your stay, it is recommended to request a room on a higher floor to fully enjoy the breathtaking vistas, and to take advantage of the hotel's proximity to explore the abundant local eateries and attractions within easy walking distance.

Facilities & Amenities
The hotel offers a range of basic amenities, though some aspects receive mixed feedback. Most guests report that Wi-Fi is available, with some finding it excellent throughout the hotel, while others note it can be slow in rooms or only reliable in the lobby. A swimming pool is present, described as small but pleasant for relaxation, though some guests noted it was under renovation or unavailable during their stay, and its public exposure was mentioned. Ironing facilities are provided on a specific floor, requiring guests to leave their rooms. The hotel features multiple elevators that are generally efficient. While rooms lack an in-room safe, deposit boxes are available at reception. Guests should be aware that only one access card is typically provided per room, which can be inconvenient for larger groups. Feedback on hot water is mixed, with some finding it good and others reporting difficulty in controlling the temperature. Some rooms have limited and inconveniently placed sockets, and the television quality can be poor with limited channels. Basic toiletries are not always provided, so guests are advised to bring their own, though the provision of a tissue box instead of toilet paper was appreciated by some. A significant concern raised by some guests was a temporary lack of water supply, which was attributed to high occupancy.

Cleanliness & Room Comfort
Guests frequently highlight the spacious rooms, often describing them as huge and comfortable, making them suitable for families. The comfortable beds generally contribute to a restful stay. However, feedback on cleanliness is mixed; while many find the rooms clean, some report issues such as dirty or smelly bedsheets, cigarette odors, or a persistent musty smell upon entry. Some guests also noted a wet floor upon arrival. Noise insulation is a recurring concern, with thin walls allowing sounds from hallways, neighboring rooms, and even street noise to be audible, particularly from nearby nightlife or noisy groups. The bathroom facilities receive varied comments; while some find them clean with good hot water, others mention issues like a problematic shower head, a high bathtub that can be difficult to access, or slippery tiles. Despite these points, the air conditioning is consistently praised for being effective, and the overall ventilation in rooms is considered good.

Dining & Food Quality
The hotel offers breakfast, which is included with most stays, but guest feedback on its food quality and variety is largely mixed. Many guests describe the buffet as basic, repetitive, and of poor quality, often suggesting that visitors explore local eateries instead. Common complaints include limited choices, the same menu daily, and understaffing at stations like the egg counter, leading to queues. Some guests found the breakfast acceptable or "ok" for a budget hotel, with specific praise for items like fried rice and noodles, and good coffee. However, a significant number of reviews indicate disappointment with the overall breakfast experience. Separately, one guest positively reviewed a lunch meal at the hotel's coffee house, specifically mentioning a delicious chicken katsu that offered good value. Overall, while the hotel provides dining options, guests are often encouraged to venture outside for a more satisfying culinary experience.

Location & Accessibility
The hotel's central location is consistently praised as a major highlight, situated strategically on Penang Road. This prime spot places guests within easy walking distance of numerous popular eateries, local attractions like the Trick Art Museum, and various shopping options. Guests appreciate the convenience of being able to explore the city's vibrant food scene and cultural sites without needing a car. Access to public transport is also excellent, with a free bus route directly in front of the hotel and a nearby taxi stand. For those driving, free parking is available within the hotel building, which is a significant advantage, though some guests noted that parking access can be challenging, particularly for dropping off luggage, and requires validation. The presence of convenience stores and a petrol station nearby further adds to the hotel's accessibility and convenience for travelers.

Staff & Service
Most guests commend the friendly staff and their general helpfulness, particularly highlighting the receptionists for their welcoming demeanor and quick check-in process. Many positive interactions are reported, with staff assisting with various needs. However, feedback on service-mindedness is mixed; some guests encountered unhelpful or unfriendly staff, especially during morning shifts, or experienced difficulties with specific requests like obtaining adapters. There were instances where maintenance issues, such as a broken room door, took a significant amount of time to resolve, leading to inconvenience. Housekeeping attention was also inconsistent, with some guests noting their requests were overlooked. Additionally, some guests reported communication barriers, particularly regarding check-in procedures, where staff struggled to explain information clearly. Despite these isolated issues, the overall sentiment leans towards appreciation for the staff's efforts to provide a pleasant stay.

Additional Information
Guests should be aware of a deposit fee required upon check-in, which some found unexpected despite online bookings. The hotel's key policy provides only one access card per room, which can be inconvenient for families or groups sharing a larger room. A significant safety concern was raised regarding stairwell access, as doors are reportedly locked from the inside, potentially trapping guests without proper ventilation. Guests are advised that basic toiletries like toothbrushes may not be provided, so bringing personal items is recommended. A notable issue reported by some guests was a temporary disruption in water supply, with water becoming dirty upon restoration, attributed by staff to high occupancy. Some rooms feature connected rooms via a wardrobe door, which can lead to increased noise from neighboring families. The hotel does implement safety precautions, which guests appreciate.