Dyar International

The hotel's most remarkable feature is its unparalleled proximity to the Prophet's Mosque, often described as being just steps away or directly across the road from Gate 17, making it an ideal choice for pilgrims and families seeking convenient access to religious sites. This prime location also benefits sightseers and business travelers due to its closeness to shopping centers, markets, and local attractions. Guests consistently commend the generally friendly and helpful staff, contributing to a pleasant stay, and frequently highlight the overall cleanliness of the property. While the hotel offers comfortable accommodations and a good breakfast, some guests note that the Wi-Fi can be unreliable and check-in processes occasionally lengthy. To enhance your stay, consider requesting a room with a mosque view for a truly memorable experience, and be prepared for potential delays during peak check-in times, as flexibility with check-out might also be limited.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience. Most guests appreciate the presence of multiple elevators, with some noting up to eight available, which significantly reduces waiting times, especially during prayer hours. A cafe is conveniently located beside the reception, offering a comfortable space for guests. While the hotel advertises free Wi-Fi, many guests reported significant issues with its reliability and speed, particularly within the rooms, with some experiencing no internet connection for extended periods. The property is also noted for being very close to external amenities like a shopping mall and money changers, though these are not internal hotel facilities. Some guests mentioned the availability of a kettle in the room with daily supplies of mineral water, tea, and coffee.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though with some notable exceptions. Many guests found the rooms to be clean and the beds comfortable, ensuring a restful stay. Some rooms are described as well-equipped and tidy, with amenities like a coffee maker or kettle. However, a number of guests reported issues, including outdated furniture in some rooms, leading to a less modern feel. Specific concerns included unclean bed sheets upon arrival for a few guests, and persistent unpleasant smells emanating from the toilet in certain rooms. Noise from other guests, particularly children's groups, was also cited as a disturbance, impacting sleep quality. While some found the rooms spacious, others felt they were not large enough, especially for families. The lighting in some rooms was also mentioned as an issue.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives largely positive feedback from guests. Many describe the buffet breakfast as good, sumptuous, and varied, offering a wide selection of Middle Eastern foods, fruits, breads, and an egg station for fresh omelets. Some guests appreciated the availability of dishes like white rice and daal. While the food quality is generally considered tasty and satisfying, some guests felt the variety could be improved or that the menu became monotonous over longer stays. The restaurant itself, despite being large, often struggles to accommodate all guests during peak breakfast times, leading to overcrowding and occasional shortages of tables and utensils. Lunch and dinner options are available, with some guests noting a multi-cuisine buffet, though taste preferences varied, with some desiring more international options. Room service for food was also mentioned as being perfect by some.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being exceptionally close to the Prophet's Mosque. Guests report being just a few meters or a 1-2 minute walk from Masjid Al-Nabawi, specifically Gate 17 for general access and Gate 25 for ladies' entry to certain areas. This prime position allows guests to easily attend all prayers. Beyond the mosque, the hotel is surrounded by numerous shops, restaurants, and shopping malls, including a large supermarket directly across the road, providing convenient access to necessities and local amenities. A museum is also within a short walking distance. While the location is highly praised, parking is available but often described as paid and sometimes full, requiring guests to find alternative, potentially distant, parking solutions.

Staff & Service
The staff and service at the hotel receive mixed, but generally positive, reviews. Many guests commend the friendly staff, describing them as helpful, efficient, attentive, and supportive, particularly in the restaurant and with housekeeping. The check-in process is often noted as quick and smooth, though some guests experienced significant delays, with one instance of an infuriating wait until 5 PM. While some found the housekeeping staff helpful, others reported issues with delayed room cleaning and unresponsiveness to requests for supplies like extra towels. Similarly, feedback on reception staff was varied; many found them kind and accommodating, even providing mosque-view rooms upon request, while a few encountered unsmiling or blunt attitudes, particularly regarding requests for late check-out. Overall, the staff's willingness to assist is a recurring positive theme, despite some inconsistencies.

Additional Information
Guests frequently discuss the hotel's classification, noting it is considered a 5-star hotel by local standards, though some international travelers feel it aligns more with a 4-star property when compared to global luxury chains. A unique and appreciated amenity is the provision of free Turkish coffee and dates in the lobby after prayers, adding a welcoming touch. A recurring point of frustration for some guests is the hotel's inflexible check-out policy, with requests for late check-out often being refused even when the hotel appears to have availability. Some guests also noted that the toiletries provided had labels primarily in Arabic, which could be inconvenient for non-Arabic speakers. The hotel has undergone a name change in the past, indicating a potential rebranding or management shift.