Hotel Elite Palace

The hotel stands out as a premier destination in Comilla, widely regarded as the best hotel in the city, offering a luxurious urban escape. Its signature feature is the rooftop area, boasting a beautiful swimming pool and a spacious dining area that provides stunning views and a unique ambiance. Guests consistently highlight the hotel's spacious rooms, comfortable accommodations, and the generally excellent service provided by the staff. It is an ideal choice for families seeking a comfortable base for gatherings, couples looking for romantic moments, and business travelers who appreciate its central location and professional environment. To enhance your stay, consider requesting a room away from the rooftop kitchen entrance if noise is a concern, and be aware of the hotel's strict policy regarding proof of marriage for couples, which has caused discomfort for some guests.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with them are mixed. A prominent feature is the rooftop swimming pool, described by many as beautiful and a "new lounge," contributing to the hotel's attractive ambiance. However, some guests noted a lack of privacy for the pool as it is situated next to the busy rooftop restaurant. Parking is available, which is a convenient amenity for those traveling by car. Inside the rooms, several guests reported a lack of basic amenities, such as a proper shower enclosure, leading to the entire bathroom becoming wet after showering. There were also complaints about the absence of bins in the bathroom and no designated place for drying clothes. Some rooms experienced issues with faulty air conditioning, and guests occasionally found a shortage of essential items like slippers, liquid hand wash, and an insufficient number of towels, toothbrushes, or combs for multiple occupants. The lobby cafe is also available and well-regarded by guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, with many praising the well-planned design, furniture, and overall structure. The beds are frequently described as very comfortable, contributing to a restful stay. The hotel's cleanliness is often commended, with many guests highlighting the well-maintained nature of the rooms. However, there are notable exceptions to this positive feedback. Some guests reported finding their rooms not clean from previous occupants, with carpets smelling bad and bed sheets appearing dirty. Issues with the bathroom were also mentioned, including it being old and having bad water quality. While many rooms are considered quiet, some guests experienced noisy rooms, particularly those located directly opposite the rooftop kitchen entrance, which remained active late into the night. Additionally, a few guests found the mattresses to be hard and stiff, and the pillows unsuitable, impacting their sleep quality.

Dining & Food Quality
The hotel's dining experience receives considerable attention, with the rooftop restaurant, known as Sky View Restaurant, being a major highlight. Guests consistently praise its beautiful ambiance, stunning views, and elegant decor, making it a popular spot for meals. The food quality is generally described as tasty, delicious, and excellent, with many guests highly recommending the restaurant for lunch and dinner. Specific menu items like the Dry Cashew Nut Salad, Kitkat Shake, Texas Burger, and Turkish Pizza are frequently lauded. However, feedback on breakfast is mixed; while some found it very tasty, awesome, and offering good varieties, others noted a lack of choices, describing it as poor in quality, cold, and lacking variety, with the same options daily. Some guests also felt that the prices for food were exaggerated compared to the quality, suggesting better value could be found elsewhere. Room service is generally reported as timely and decent.

Location & Accessibility
The hotel boasts a highly advantageous central location in Comilla city, making it a significant draw for guests. Many reviews highlight its convenience, describing it as easy to find and situated in the heart of the city. This prime position allows guests to easily access various points of interest within Comilla. While specific attractions are not consistently named, the general consensus is that the hotel's placement is excellent for exploring the area. One review specifically mentions its proximity to the police line, which could serve as a useful landmark for navigation. The availability of parking on-site further enhances its accessibility for guests traveling with their own vehicles, contributing to a hassle-free arrival and departure experience. Overall, the hotel's strategic location is a recurring positive theme, making it a preferred choice for those who prioritize convenience and easy access to the city's offerings.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise from guests. Many describe the staff as incredibly friendly, helpful, polite, cooperative, and professional, contributing significantly to a positive stay. Guests frequently highlight the excellent service provided, noting the staff's attentiveness and willingness to go above and beyond. Specific instances of exceptional service include staff honesty in finding and returning lost items like a bag or a gold chain, which left a strong positive impression. While the service is largely commended, some guests reported less flexible experiences, such as an insistence on advance payment during a late-night check-in and an abrupt billing incident for a broken item. However, the management's responsiveness to issues, like upgrading a room due to noise without additional cost, demonstrates a commitment to guest satisfaction. The housekeeping staff are also noted for their helpfulness, ensuring rooms are clean and well-maintained.

Additional Information
A significant and recurring point of feedback concerns the hotel's marriage certificate policy, which requires couples to provide proof of marriage to stay together. This policy is widely viewed as inconvenient, discriminatory, and outdated by guests, causing discomfort and leading some to state they would not return. This strict rule fails to acknowledge committed relationships that are not legally formalized and is a major point of contention. Furthermore, while the hotel self-advertises as a 4-star establishment, some guests felt that the standard of services and amenities provided were more akin to a non-star or casual hotel, not meeting the expectations set by its claimed rating. On a positive note, the hotel's security system is highly praised by guests, described as "mind blowing," providing a strong sense of safety and peace of mind during their stay.