Hotel Labuan Point

This hotel offers a memorable stay, particularly noted for its rooftop restaurant and bar, providing a pleasant spot to relax and enjoy views. Guests frequently highlight the hotel's consistent cleanliness, the comfortable rooms, and the friendly and helpful staff. It is considered a great value for money, making it a popular choice for various visitors. The hotel caters well to business travelers due to its proximity to the airport and local offices, offering a comfortable base for work. Leisure travelers and families also find it suitable, appreciating the spacious rooms and the overall pleasant experience. To enhance your stay, guests recommend confirming the availability of all listed amenities upon arrival, such as complimentary toothbrushes, and considering transportation options as the hotel is slightly removed from the immediate city center, though still easily accessible.

Facilities & Amenities
The hotel provides a range of convenient facilities to enhance guest comfort. A mini-mart located on the ground floor offers easy access to snacks and essentials, proving very helpful for guests. Free Wi-Fi is available throughout the property, though some guests noted its performance could be inconsistent. The hotel boasts ample parking spaces, a significant advantage for those traveling with their own vehicles. Inside the rooms, guests appreciate the inclusion of a bidet in the bathrooms, adding to the convenience. While the hotel does not feature a swimming pool or a gym, it focuses on providing essential comforts. Some guests found the selection of TV channels to be limited, but overall, the available amenities contribute to a comfortable and hassle-free stay.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The rooms are spacious, offering ample space for relaxation, and many are equipped with a mini-fridge for convenience. The beds are comfortable and soft, ensuring a restful night's sleep for most visitors. While the air conditioning generally functions well and keeps rooms cool, some guests reported it could be noisy. However, there were recurring concerns regarding the bathroom condition; some noted a strong cigarette smoke smell in certain rooms, and issues with the shower area, including the absence of a shower door leading to wet floors, and occasional reports of black spots or leftover hair. Despite these isolated issues, the overall impression of room comfort and cleanliness remains positive for the majority of stays.

Dining & Food Quality
The hotel features a popular rooftop restaurant and bar that offers a pleasant ambiance for dining and socializing, often highlighted for its relaxing atmosphere and views. Feedback on breakfast quality and variety is mixed; many guests found it to be good, delicious, and offering a decent selection, including local favorites like nasi lemak and fried noodles. However, some guests felt the breakfast options were limited, especially for longer stays, with the menu being largely repetitive. There were also specific, though isolated, negative comments regarding food hygiene and quality, such as reports of flies on food items and concerns about egg preparation. Despite these occasional criticisms, the restaurant generally receives positive remarks for its overall offerings and the convenience of having dining options on-site.

Location & Accessibility
The hotel's location is generally considered strategic, being conveniently situated approximately 10-15 minutes from the airport and also offering easy access to the ferry terminal. While some guests describe it as being near the city center and within walking distance of local restaurants and shops, others note it is slightly removed from the immediate downtown area, requiring a 10-15 minute walk or a short ride. For those without their own transport, e-hailing services like Grab and Maxim are readily available and reasonably priced, making it easy to reach attractions. A significant advantage is the provision of free and ample parking spaces, which is highly appreciated by guests traveling by car. The hotel's position strikes a balance between accessibility to key transport hubs and a relatively quiet environment.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and hospitable demeanor. Guests frequently highlight the positive interactions with the front desk staff, noting their efficiency during check-in and their willingness to assist with various requests, including accommodating early arrivals. The cleaning team is also commended for their social and attentive service, contributing to the overall pleasant atmosphere. A notable service is the provision of complimentary airport transfers, which is highly valued by guests for its convenience and efficiency, covering both arrivals and departures. The consistent positive feedback on the staff's dedication to providing excellent service significantly enhances the guest experience, making many feel welcomed and well-cared for throughout their stay.

Additional Information
Guests should be aware of a cash deposit policy of RM50 required upon check-in. While the hotel generally offers flexibility with early check-in and allows for a generous late check-out until 1 PM, this is subject to availability. Some guests noted that complimentary toothbrushes, though listed, were occasionally not provided in the rooms. Regarding in-room amenities, while irons are available, some guests reported issues with their quality, though replacements were provided upon request. A minor point of inconvenience for some was the key card policy, as only one card was typically issued per room, and requests for additional cards were declined. On a positive note, the hotel, which opened in 2016, is often described as still feeling fresh and well-maintained. Additionally, the availability of separate prayer rooms for Muslim guests is a thoughtful and appreciated feature.